Clinical Help Desk Analyst: EMR & Desktop Support

Secur-Serv; New Brunswick (NJ); On-site; USD 33,000 - 37,000; Full time

Job summary

Secur-Serv is seeking a Help Desk Analyst to deliver clinical technical support for physicians, residents, and nurses in Paragon and Athena EMR Systems. The role is onsite in New Brunswick, NJ, with a standard 8:30am–5pm shift and a pay rate of $24–$27 per hour.

The position requires a minimum of 3 years of helpdesk experience, CompTIA A+ certification, and strong customer service and communication skills to support medical personnel and executives.

Qualifications

• Minimum of 3yrs helpdesk experience.
• CompTIA A+ Certification.
• Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing white glove support to medical professionals or executives.
• Experience using a ticketing system.
• Proficient in MS Office & Outlook.
• Strong leadership skills.
• Ability to explain technical issues to non-technical people.
• Strong analytical and problem-solving skills.
• Familiarity with troubleshooting computer-related problems, especially with client computing platforms and network connectivity.
• Basic understanding of laws and regulations regarding EEOC and ADA.
• Ability to provide practical solutions to complex problems in an independent work environment.

Responsibilities

• Provide helpdesk phone support and remote support for end-users.
• Provide desktop support (hardware & software) for end users on-site
• Monitor servers and follow escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues.
• Perform software installation and upgrades, as needed
• Utilize manual and automated processes/tools to monitor and maintain computing environments.
• Assist in supporting backup & restoration processes and procedures.
• Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities.
• Ensure that all client process and procedures have been implemented, understood, and followed.
• Ensure proper use of client equipment and sensitive security information and reports

Skills

Helpdesk experience

Customer service

Leadership

Communication

Problem solving

Tech communication

Education

CompTIA A+ Certification

Tools

MS Office

Outlook

Ticketing system

Job description

Secur-Serv is seeking a Help Desk Analyst to deliver clinical technical support for physicians, residents, and nurses in Paragon and Athena EMR Systems. The role is onsite in New Brunswick, NJ, with a standard 8:30am–5pm shift and a pay rate of $24–$27 per hour.

The position requires a minimum of 3 years of helpdesk experience, CompTIA A+ certification, and strong customer service and communication skills to support medical personnel and executives.