Clinical Grievances & Patient Experience Specialist

Stanford Children's Health | Lucile Packard Children's Hospital Stanford; Palo Alto (CA); Hybrid; USD 105,000 - 131,000; Full time

Job summary

Stanford Children’s Health | Lucile Packard Children’s Hospital Stanford is seeking a dedicated Navigator to review clinical grievances and coordinate patient support. This role requires RN licensure, strong regulatory knowledge, and the ability to liaise with medical teams, patients and families to resolve issues and improve patient experience.

You will work within Navigation Services, handling inquiries, coordinating care coordination, and ensuring compliance with Joint Commission and CMS

Qualifications

• Bachelor’s degree; RN license required.
• 3 years of related experience.
• Knowledge of Joint Commission and CMS regulations.

Responsibilities

• Review clinical cases, complaints and grievances to ensure regulatory compliance.
• Conduct clinically based concurrent and retrospective reviews of inpatient and outpatient records.
• Collaborate with medical management and patient relations to respond to grievances.
• Provide non-clinical navigator support, guiding patients and families to non-medical services and hospital resources.
• Assist with communications between physician staff, leadership and patient representatives during investigations.

Skills

Clinical knowledge

Patient rights & safety

Communication skills

Regulatory understanding

Education

Bachelor’s degree

RN license

Job description

Stanford Children’s Health | Lucile Packard Children’s Hospital Stanford is seeking a dedicated Navigator to review clinical grievances and coordinate patient support. This role requires RN licensure, strong regulatory knowledge, and the ability to liaise with medical teams, patients and families to resolve issues and improve patient experience.

You will work within Navigation Services, handling inquiries, coordinating care coordination, and ensuring compliance with Joint Commission and CMS