Patient Experience & Grievances Specialist

Lucile Packard Children's Hospital Stanford; Palo Alto (CA); Presencial; USD 159 000 - 199 000; Tempo integral

Resumo da oferta

Lucile Packard Children’s Hospital Stanford seeks a Clinical Experience & Grievances Specialist to review cases, complaints and grievances ensuring regulatory compliance and coordination with clinical teams to triage issues. This role emphasizes patient rights and high-quality care.

The position supports patient relations, guiding families to non-medical services and coordinating with physician leadership, risk, quality, and regulatory affairs to optimize patient satisfaction and minimize

Qualificações

• Bachelor’s degree in a work-related discipline from an accredited college or university.
• Experience: 3 years of progressively responsible directly related work.
• RN license/certification required.
• Clinical background and knowledge of medical terminology.

Responsabilidades

• Review clinical cases, complaints and grievances to ensure regulatory compliance.
• Conduct concurrent and retrospective chart reviews of inpatient and outpatient records.
• Collaborate with medical management to respond to grievances.
• Serve as liaison between patients, the medical center, and the community.
• Develop written responses following established complaint handling pathways.

Conhecimentos

Clinical terminology

Communication skills

Conflict resolution

Organizational skills

Diplomacy

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Lucile Packard Children’s Hospital Stanford seeks a Clinical Experience & Grievances Specialist to review cases, complaints and grievances ensuring regulatory compliance and coordination with clinical teams to triage issues. This role emphasizes patient rights and high-quality care.

The position supports patient relations, guiding families to non-medical services and coordinating with physician leadership, risk, quality, and regulatory affairs to optimize patient satisfaction and minimize