Clinical Patient Navigator & Liaison (RN)

UC Irvine; Orange (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

UCI Health is seeking a professional to address and investigate quality-of-care grievances, serving as a clinical resource for patients and families and collaborating with department leadership to reach resolutions.

The role involves providing education about treatments and liaising with clinical providers to address concerns while potentially focusing on specialty areas and improving overall care quality.

Qualifications

• Strong critical-thinking and problem-solving skills to manage multiple levels of information and responsibilities, and quickly assess complex problems to develop multiple potential solutions.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum of 3 years of experience in a clinical setting or equivalent experience
• Excellent written and verbal communication skills in English
• Demonstrated ability to work with senior staff and managers and to provide recommendations on issues of functionality, clinical quality, and efficiency
• Demonstrated ability to interpret and effectively explain clinical and technical information both verbally and in writing, and to contribute to presentations, reports, and analyses as assigned.
• Current CA RN license
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Responsibilities

• Addresses and investigates the quality-of-care grievances from health plans, patients and families and works with department leadership for resolution.
• Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system.
• Provides clinical education regarding treatment and liaisons with the patient's clinical service providers to address specific concerns.
• May have in-depth specialty expertise and focus.

Skills

Critical thinking

Problem solving

Customer service

English fluency

CA RN license

Communication skills

Team collaboration

Clinical knowledge

Education

BSN

Job description

UCI Health is seeking a professional to address and investigate quality-of-care grievances, serving as a clinical resource for patients and families and collaborating with department leadership to reach resolutions.

The role involves providing education about treatments and liaising with clinical providers to address concerns while potentially focusing on specialty areas and improving overall care quality.