Clin Svc Representative I

University of Florida; Gainesville (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

The University of Florida on the Gainesville campus is seeking a Clin Svc Representative I to support the Counseling & Wellness Center. The role emphasizes front-desk tasks, appointment scheduling, HIPAA compliance, and interdepartmental coordination.

Candidates should have strong organizational skills and the ability to interact with diverse stakeholders. This full-time, on-site position requires good communication and a high school diploma.

Qualifications

• High school diploma or equivalent required.
• Experience with medical clinic appointment scheduling preferred.
• Familiarity with medical records systems and UF ISIS is a plus.

Responsibilities

• Customer Service – answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers; routes calls to appropriate staff.
• Point of Service Operations – check-in, scheduling, eligibility, HIPAA information, paperwork and fee collection as needed.
• Arranged Care – schedule client appointments and refer scheduling to appropriate providers; obtain patient demographics.
• Integrated Care – review intake docs for emergent concerns and refer to providers as needed.
• Special Projects – perform assigned special projects or duties as required by supervisor.

Skills

Appointment scheduling

Medical records systems

UF ISIS system

Microsoft Office

Education

High school diploma

Tools

UF ISIS

Microsoft Office

Job description

Job Title

Clin Svc Representative I

Job No. and Work Type

Job No: 541608

Work Type: Full Time

Location

Main Campus (Gainesville, FL)

Categories

Office/Administrative/Fiscal Support, Veteran's Preference Eligible

Department

04030100 - SL-COUNSELING & WELLNESS CTR

Classification

Minimum Requirements: High school diploma or equivalent.

Job Description

This position is located in the Counseling & Wellness Center. This support person must be able to deal with highly varied and detailed tasks and have a high degree of organizational skills, the ability to interact with many areas in the Division of Student Life, and to communicate well with others from within and outside of the Counseling & Wellness Center.

Responsibilities

• Customer Service – answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers (internal and external). Responds to clients, counselors, physicians, other health care providers (internal and external), attorneys and pharmacies directly within scope of position. Routes calls to appropriate mental health professional, administrator or office personnel.
• Point of Service Operations – Responsible for client check in. Greets clients, schedules and/or confirms appointments. Determine client eligibility for services. Provides HIPAA information as necessary. Directs clients to complete paperwork or pay fees if appropriate. Assists clients with questions or concerns. Acts as witness for documentation needing signatures.
• Arranged Care – Schedules client appointments and consultations. Refers scheduling to CSRII, CSRIII or On-Call provider when appropriate. Obtains initial patient demographic information.
• Integrated Care – Inspects intake documentation for emergent concerns and refers to appropriate provider when necessary.
• Special Projects – employee will periodically be assigned special projects or other duties by supervisor.

Salary

$17/hour

Preferred Qualifications

• Should be experienced in medical clinic appointment scheduling and medical records systems, UF ISIS student records system, Microsoft Office programs.
• Ability to establish and maintain effective working relationships with others.
• Ability to organize and maintain accurate files.
• Ability to communicate effectively verbally and in writing.
• Ability to triage phone calls, take accurate messages and page counselors as needed. This position requires ability to understand policies, procedures, and regulations related to patient.
• Ability to work with health care professionals and affiliated staff.

Health Assessment Required

No

Applications Close

20 October 2026

Equal Employment Opportunity Statement

The University of Florida is an Equal Employment Opportunity Employer.

Eligibility Statement

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.