Clinical Front Desk & Patient Intake Coordinator

EngageMED, Inc.; Hot Springs (AR); On-site; USD 28,000 - 34,000; Full time

Job summary

EngageMED, Inc. seeks an organized receptionist to support patient intake in our clinic. You will check in patients, collect insurance details and copays, and ensure smooth admitting and checkout processes, while maintaining EMR documentation and scheduling follow-ups.

Ideal candidates have strong customer service, solid communication, and proficiency with the Microsoft Office Suite in a fast-paced clinical environment. This is an on-site role requiring attention to regulatory policies.

Qualifications

• High school diploma or equivalent required.
• 0-1 year healthcare experience preferred.
• Knowledge of insurance authorization/billing requirements.
• Strong customer service and communication skills.

Responsibilities

• Check-in patients and complete paperwork for admitting process.
• Answer and direct phone calls; schedule appointments per guidelines.
• Obtain accurate patient and insurance information; collect copays/deductibles.
• Prepare charts for appointments; ensure information is complete.
• Perform check-out duties: pricing services and collect patient payments; schedule follow-ups.
• File and retrieve records; assist with registration documentation in EMR.

Skills

Customer service

Communication skills

Organizational skills

Time management

Medical office software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Phone system

Job description

EngageMED, Inc. seeks an organized receptionist to support patient intake in our clinic. You will check in patients, collect insurance details and copays, and ensure smooth admitting and checkout processes, while maintaining EMR documentation and scheduling follow-ups.

Ideal candidates have strong customer service, solid communication, and proficiency with the Microsoft Office Suite in a fast-paced clinical environment. This is an on-site role requiring attention to regulatory policies.