Clinical Engineer Associate — AI Care Workflows

Heidi; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Health care

401k

Learning budget

Home office budget

Recharge days

Global impact

Job summary

Heidi is building an AI Care Partner that works alongside clinicians to make care more continuous and human.

As a Clinical Engineer Associate, you’ll translate customer needs into agentic solutions and own the full technical lifecycle from first deployment through a thriving, self-sufficient customer: building custom clinical and operational workflows, debugging production issues, and becoming a trusted technical partner to clinicians and operational teams.

Qualifications

• 3+ years in an implementation engineering or customer-facing technical role.
• Experience in SaaS, healthtech, or enterprise software.
• Comfortable solving ambiguous, high-stakes problems end-to-end without a playbook.
• Sharp communicator able to explain complex integration failures to CTOs and heads of nursing.
• Experience embedding with enterprise customers or health systems is a strong plus.

Responsibilities

• Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered.
• Be the escalation point for complex agentic issues — diagnosing problems, coordinating with engineering, and closing the loop with the customer.
• Lead demos, technical discussions, and solution architecture for clinical AI workflows.
• Define what success looks like for each deployed workflow, then build the evaluations that prove it.
• Visit clinics and hospitals to understand teams firsthand.
• Own the margin trade-offs on when to build, customize, or roll out existing knowledge flows.
• Run safety audits and recommend constant eval refinements.

Skills

Implementation engineering

Customer-facing technical role

SaaS/healthtech experience

Strong communication

Job description

Heidi is building an AI Care Partner that works alongside clinicians to make care more continuous and human.

As a Clinical Engineer Associate, you’ll translate customer needs into agentic solutions and own the full technical lifecycle from first deployment through a thriving, self-sufficient customer: building custom clinical and operational workflows, debugging production issues, and becoming a trusted technical partner to clinicians and operational teams.