Clinical Program Manager

Center for Human Development (CHD); Springfield (MA); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Phenomenal Benefits Package

Job summary

Center for Human Development (CHD) in Holyoke, MA seeks a Clinical Program Manager to lead the Low Threshold Housing program, implementing housing first, harm-reduction, and trauma-informed care. You will guide staff and connect participants to mental health, primary care, and substance use resources.

The role requires a Master’s degree, 5 years of clinical and supervisory experience, CPR/First Aid, and a valid driver’s license.

Qualifications

• Master’s degree in a professional field (e.g., MSW) with at least 5 years of clinical experience and supervisory background.
• Deep knowledge of homelessness, addictions, crisis management, and trauma-informed care.
• CPR & First Aid Certification and a valid driver’s license for occasional client transport.

Responsibilities

• Provide program leadership and ensure sheltering practices align with housing first and harm reduction.
• Supervise and develop staff including case managers and direct care staff; conduct supervision and evaluations.
• Oversee site operations, scheduling, and ensure BSAS standards and contract guidelines are followed.
• Coordinate with administration, HR, and facilities; liaise with city offices on compliance.

Skills

5 years clinical experience

Supervisory experience

Trauma-informed care

Crisis management

Valid driver’s license

Education

Master’s Degree in a professional field (e.g., MSW)

Tools

CPR & First Aid Certification

Job description

Div Shelter Housing
Diversion, Shelter and Housing Programs
184 Mill Street
Springfield, MA 01108, USA

Salary Range: $68,000 - $70,000 / year + Phenomenal Benefits Package

At the Center for Human Development (CHD), we don't just provide services—Care Finds a Way. We are a diverse, inclusive, and dynamic team dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD, celebrating differences isn't just a policy—it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.

If you are a visionary clinical leader ready to build a community where care always finds a way, we want you on our team! CHD is currently seeking a Clinical Program Manager to join our team located in Holyoke, MA.

The Opportunity: Lead, Innovate, and Stabilize

As the Clinical Program Manager for our DPH/BSAS-funded Low Threshold Housing Program (LTH), you will establish and oversee a residential housing model founded on the principles of housing first, harm-reduction, and trauma-informed care. Working closely with divisional leadership, you will guide staff and program operations toward individual stabilization by connecting participants to mental health, primary care, and substance use resources.

Responsibilities

• Program Leadership: Promote trauma-informed and harm-reductive sheltering practices. Manage participant referrals, intake, admissions, and discharges according to contract guidelines to ensure the site remains filled to capacity.
• Staff Supervision & Development: Orient, train, and supervise a team of case managers, community health workers, and direct care staff. Conduct weekly staff meetings, weekly individual supervision, and annual evaluations while ensuring contract training compliance.
• Operations & Compliance: Manage site scheduling and vacation requests to ensure 100% staff coverage, stepping in to cover shifts if necessary. Monitor site compliance regarding contracted rehousing, database management, and BSAS case file standards.
• Crisis & Risk Management: Direct risk management efforts, participate in on-call elevation protocols, and respond immediately to medical, mental health, or substance use crises to maintain a safe, therapeutic atmosphere.
• Facilities & Administration: Coordinate operations with administrative, fiscal, and HR entities. Liaise with maintenance or property management regarding facility repairs, and assist with landlord and City office compliance.

Minimum Qualifications

• Education & Experience: Master’s Degree in a professional field (e.g., MSW), 5 years of clinical experience, and significant prior supervisory experience in the field of human services.
• Industry Expertise: Deep training and knowledge regarding homelessness, addictions, crisis management, and working with psychiatric or substance use histories.
• Certifications & Logistics: CPR & First Aid Certification, a valid driver's license for occasional client transport in Agency vehicles, and the ability to manage the physical and mental demands of a busy residential program.

Success Factors (Your Professional DNA)

• Leadership Style: An assertive, confident, and goal-oriented leader with a strong sense of vision, high energy, and commitment to human potential.
• Resilience & Empathy: Performs exceptionally well under stress, handles change productively and demonstrates deep sensitivity to issues of diversity and oppression.
• Interpersonal Approach: Maintains a cheerful, open, and direct communication style that fosters teamwork and strong social service networks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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