Clinical Development & Support Specialist I

Novant Health; Charlotte (NC); Hybride; USD 70 000 - 90 000; Plein temps

Résumé du poste

Novant Health seeks a hands-on onboarding and education specialist to optimize provider workflows and EHR usage across Dimensions Ambulatory. You will create training materials and deliver sessions to diverse specialties, ensuring high-quality support and adoption of system enhancements.

Ideal candidates have an RN license, clinical healthcare experience, and strong organizational skills to improve patient care and reduce burnout.

Qualifications

• Associates degree required; Bachelor's degree preferred.
• RN licensure and clinical healthcare experience required.
• Requires ability to manage multiple tasks with accuracy.
• Knowledge of EHR systems and provider workflows preferred.

Responsabilités

• Deliver structured onboarding for new providers and customize training by specialty and experience.
• Develop educational materials (tip sheets, videos, guides) with training teams.
• Provide rapid, high-quality support via email, chat, phone, and in-person sessions.
• Support system-wide Growth, Go-Lives, workflow redesign, and system upgrades.
• Help providers use the EHR efficiently to improve patient care and reduce admin burden.
• Contribute to initiatives reducing provider burnout and increasing satisfaction.

Connaissances

Multitasking

Attention to detail

Communication

Problem solving

Organizational skills

Technical understanding

Formation

Associates Degree

Bachelor's Degree

ADN

BSN

Description du poste

What We Offer

Responsible for assisting providers with optimization and improvement strategies for all practice workflows, projects, and initiatives related but not limited to Dimensions Ambulatory EHR. Provides field support for provider education, new organizational initiatives, and enhancement of the provider experience. Collaborates at all levels with NHmg practices, Corporate Departments, especially IT and Dimensions Training and Education. Focuses on identifying and supporting best practices, safety and compliance to maximize the patient experience.

What You'll Do

• Deliver structured onboarding for new providers and customize training based on specialty, workflows, and provider experience level
• Serve as a Dimensions expert to develop educational materials (tip sheets, videos, quick start guides) in collaboration with training and instructional design teams.
• Provide rapid, high-quality support via e-mail, Teams chat, phone, virtual and in-person support sessions
• Support system-wide initiatives including Growth & Integration efforts,Go-Lives, workflow redesign and optimization projects, and system upgrades and enhancements.
• Support providers in using the EHR efficiently to improve patient care delivery, reduce administrative burden and enhance work-life balance
• Contribute to initiatives aimed at reducing provider burnout and improving satisfaction

What We're Looking For

• Education: Associates Degree required. Bachelor's Degree preferred. ADN required; BSN preferredrequired.
• Experience: Minimum two years clinical experience in healthcare industry, required. Minimum two years' experience with EMR Ambulatory experience, preferred.
• Licensure/Certification/Registration: Current RN licensure in appropriate state Required. BLS Healthcare Provider, preferred.
• Additional Skills Required: Ability to deal with a number of tasks simultaneously. Strong attention to detail. Communicate efficiently with technical team as well as managers and end users - both written and verbal. Skilled at problem solving. Demonstrated ability to develop creative solutions to complex problems. Strong organizational skills. Possesses an understanding of computer system capabilities to address process requirements.
• Additional Skills Preferred: Working knowledge of Epic PM and EHR. Experience with working with providers.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.