Clinical Data Standards and Training Coordinator

American College of Surgeons; Chicago (IL); Hybrid; USD 56,100 - 60,000; Full time

Benefits offered by this job

Vacation and holidays

Tuition reimbursement

Medical coverage – BCBS

Dental, Vision, Rx

403(b) Matching

Pension Plan

Flexible Spending Account

Employee Assistance Program

Job summary

The American College of Surgeons seeks a Clinical Data Standards and Training Coordinator to manage data quality, standards development, and training programs within the Division of Research and Optimal Patient Care. The role emphasizes internal/external communication, and project management in a hybrid Chicago office.

You will administer the NTDS data dictionary, oversee the NTDS revision site, coordinate LMS courses, and support hospitals with data and reporting.

Qualifications

• Bachelor's degree or higher from an accredited college or university is preferred.
• At least 2+ years of professional project or program coordination experience is required.
• Excellent organizational skills, attention to detail and multitasking abilities are required.
• Excellent communication (written and verbal) and interpersonal skills are essential for customer service, correspondence and data entry.
• Experience with AI for customer service work is a plus.

Responsibilities

• Provide operational support for the NTDS process, including administration of the NTDS pilot, management of associated documentation, work group and customer support, coordination of participant communications and general project management. Administer the NTDS revision site and other web content related to the NTDS and related activities.
• Assist with TQIP customer service inquiries and provide generalized support. Provide overall administrative support for the Data and Report Operations teams. Provide customer support, either through conventional means or by leveraging AI‑supported tools, for participating hospitals on all aspects of the program and maintain a database on customer support issues and FAQs.
• Lead the operational coordination of the standardized data quality process, including basic project management and documentation. Provide generalized customer support and manage communications across all stakeholders, including leadership and staff.
• Coordinate clinical data standards training including building courses in the learning management system, completing bulk enrollments, editing recordings, communicating with hospitals, scheduling and following up with internal and external customers.
• Contribute enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with the ACS values. Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities. Pursue and welcome opportunities for evolution of responsibilities and growth in the position. Create and maintain written organizational processes and procedures in support of all projects and activities handled in this program area.

Skills

Organizational skills

Communication

Interpersonal skills

Microsoft Office

AI for customer service

Education

Bachelor's degree

Tools

InDesign

Monday.com

Learning Management Systems

Job description

About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Our Mission

The American College of Surgeons is dedicated to improving the care of the surgical patient and safeguarding standards of care in an optimal and ethical practice environment.

Our Vision

To create a healthcare landscape where surgeons thrive and every patient has access to and benefits from the highest standards of surgical care, driven by innovation, education, leadership and trust.

Job Summary

The Clinical Data Standards and Training Coordinator is responsible for many core operational functions for clinical standards, data quality and training program initiatives, including internal and external communication, project management and a large volume of non‑clinical customer support. Major duties for this position include coordinating operational aspects of the National Trauma Data Standard (NTDS) Data Dictionary development process and coordinating training courses within the learning management system with staff and work groups. Additional responsibilities include administering the NTDS Revision Site, managing documentation related to all internal data quality processes, coordinating external industry‑wide documentation initiatives and providing generalized customer support for broader data and report operations activities.

This exempt position will report to the Manager of Clinical Data Standards and Training in the Division of Research and Optimal Patient Care. It is based in our Chicago office and is a hybrid role: 3 days per week in the office / 2 days per week remote.

Salary

The anticipated salary range for this position is $56,100 - $60,000 (commensurate with related experience).

Responsibilities

• Provide operational support for the NTDS process, including administration of the NTDS pilot, management of associated documentation, work group and customer support, coordination of participant communications and general project management. Administer the NTDS revision site and other web content related to the NTDS and related activities.
• Assist with TQIP customer service inquiries and provide generalized support. Provide overall administrative support for the Data and Report Operations teams. Provide customer support, either through conventional means or by leveraging AI‑supported tools, for participating hospitals on all aspects of the program and maintain a database on customer support issues and FAQs.
• Lead the operational coordination of the standardized data quality process, including basic project management and documentation. Provide generalized customer support and manage communications across all stakeholders, including leadership and staff.
• Coordinate clinical data standards training including building courses in the learning management system, completing bulk enrollments, editing recordings, communicating with hospitals, scheduling and following up with internal and external customers.
• Contribute enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with the ACS values. Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities. Pursue and welcome opportunities for evolution of responsibilities and growth in the position. Create and maintain written organizational processes and procedures in support of all projects and activities handled in this program area.

Required Education and/or Experience

• Bachelor's degree or higher from an accredited college or university is preferred.
• At least 2+ years of professional project or program coordination experience is required.
• Excellent organizational skills, attention to detail and multitasking abilities are required.
• Excellent communication (written and verbal) and interpersonal skills are essential for customer service, correspondence and data entry.
• Strong working knowledge of Microsoft Office products (Outlook, Word, Excel and PowerPoint) is required.
• Experience with InDesign, Monday.com and/or learning management systems is preferred.
• Experience leveraging AI for customer service work is a plus.

Comprehensive Benefits

• Vacation, personal and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical‑comprehensive coverage through BlueCross BlueShield
• Dental, Vision and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

Accommodations & EEO Statement

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e‑mail to [e-mail] or call (312) 202‑5000 and let us know the nature of your request and your contact information.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.