Manager of Clinical Research Data Warehousing

University of Chicago; Chicago (IL); Hybrid; USD 56,000 - 60,000; Full time

Benefits offered by this job

13 paid holidays per year

Tuition Reimbursement

Medical coverage through BlueCross/BCB

Dental, Vision, and Prescription drug

403(b) Matching Program

Pension Plan

Employee Assistance Program

Short Term/Long Term Disability

Life Insurance

Domestic Partner Coverage

Job summary

The American College of Surgeons (ACS) invites applications for a Clinical Data Standards and Training Coordinator in Chicago. This hybrid role combines NTDS process administration, training course coordination in the LMS, and broad data quality responsibilities within the Division of Research and Optimal Patient Care.

Reporting to the Manager of Clinical Data Standards and Training, the role emphasizes project management, stakeholder communication, and customer support for hospitals.

Qualifications

• Bachelor's degree or higher from an accredited college or university.
• At least 2+ years of professional project or program coordination experience.
• Excellent organizational skills, attention to detail, and multitasking abilities.
• Excellent communication (written and verbal) and interpersonal skills for customer service and data entry.
• Strong working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with InDesign, Monday.com, and/or learning management systems preferred.
• Experience leveraging AI for customer service work is a plus.

Responsibilities

• Provide operational support for the NTDS process, including administration of the NTDS pilot and documentation.
• Assist with TQIP customer service inquiries and provide generalized support for Data and Report Operations teams.
• Lead the operational coordination of the standardized data quality process and manage stakeholder communications.
• Coordinate clinical data standards training, including building LMS courses and enrollments.
• Contribute to continuous performance improvement and collaboration across ACS activities.
• Create and maintain written processes and procedures to support all projects in this program area.

Skills

Project coordination

Communication

Organizational skills

Multitasking

Data entry

Education

Bachelor's degree or higher

Tools

InDesign

Monday.com

Job description

Clinical Data Standards And Training Coordinator

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world.

Our Mission: The American College of Surgeons is dedicated to improving the care of the surgical patient and safeguarding standards of care in an optimal and ethical practice environment.

Our Vision: To create a healthcare landscape where surgeons thrive and every patient has access to and benefits from the highest standards of surgical care, driven by innovation, education, leadership, and trust.

Summary: The Clinical Data Standards and Training Coordinator is responsible for many core operational functions for clinical standards, data quality, and training program initiatives, including internal and external communication, project management, and a large volume of non-clinical customer support. Major duties for this position include coordinating operational aspects of the National Trauma Data Standard (NTDS) Data Dictionary development process and coordinating training courses within the learning management system with staff and work groups. Additional responsibilities include administering the NTDS Revision Site, managing documentation related to all internal data quality processes, coordinating external industry-wide documentation initiatives, and providing generalized customer support for broader data and report operations activities.

This exempt position will report to the Manager of Clinical Data Standards and Training in the Division of Research and Optimal Patient Care. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

The anticipated salary range for this position is $56,100 - $60,000 (commensurate with related experience).

Responsibilities:

• Provide operational support for the NTDS process, including administration of the NTDS pilot, management of associated documentation, work group and customer support, coordination of participant communications, and general project management. Administer the NTDS revision site, and other web content related to the NTDS and related activities.
• Assist with TQIP customer service inquiries and provide generalized support. Provide overall administrative support for the Data and Report Operations teams. Provides customer support, either through conventional means or by leveraging AI-supported tools, for participating hospitals on all aspects of the program and maintains a database on customer support issues and FAQs.
• Lead the operational coordination of the standardized data quality process, including basic project management and documentation. Provide generalized customer support and manage communications across all stakeholders, including leadership and staff.
• Coordinate clinical data standards training including building courses in the learning management system, completing bulk enrollments, editing recordings, communicating with hospitals, scheduling, and following up with internal and external customers.
• Contribute enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with the ACS values. Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities. Pursue and welcome opportunities for evolution of responsibilities and growth in position. Create and maintain written organizational processes and procedures in support of all projects and activities handled in this program area.

Required Education and/or Experience:

• Bachelor's degree or higher from an accredited college or university is preferred.
• At least 2+ years of professional project or program coordination experience is required.
• Excellent organizational skills, attention to detail, and multitasking abilities are required.
• Excellent communication (written and verbal) and interpersonal skills are essential for customer service, correspondence, and data entry.
• Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) is required.
• Experience with InDesign, Monday.com, and/or learning management systems is preferred.
• Experience leveraging AI for customer service work is a plus.

Comprehensive Benefits: We're committed to attracting and retaining top talent via valuable benefits!

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medicalcomprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] or call [phone] and let us know the nature of your request and your contact information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.