Clinical Customer Service Rep - Peds ICU - Full-Time 3pm-11pm

Johns Hopkins Hospital; Washington (District of Columbia); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision plans

Paid time off

Tuition reimbursement for you and your

Healthy @ Hopkins program

Résumé du poste

Johns Hopkins Hospital is seeking a Clinical Customer Service Representative for the Baltimore, MD area to serve as the central point of contact on the care unit for patients, families, visitors and the health care team. The role requires strong customer service skills, proficiency with Microsoft Word and basic spreadsheet tools, and the ability to learn clinical and administrative software.

The position offers an evening shift (Full Time/ 40 Hours) with benefits and a commitment to inclusive,

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal and customer service skills.
• Proficient with Microsoft Word; basic spreadsheet skills.
• Ability to learn clinical/administrative software.

Responsabilités

• Serve as central point of contact on the care unit for patients, families, visitors and staff.
• Provide professional, friendly, and efficient service.
• Support Nursing and Administrative staff in daily duties and processes.
• Ensure compliance with Johns Hopkins Hospital policies and procedures.

Connaissances

Interpersonal skills

Customer service

Communication skills

Formation

High School Diploma or equivalent

Outils

Microsoft Word

Spreadsheets

Description du poste

Requisition #:676281 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Evening Shift Employment Type:Full Time

Shift

Full Time/ 40 Hours/ Evenings. (mid shift 3p-11p and 11a -11p (40 Hours) every other weekend)

The Clinical Customer Service Representative

works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.”

What Awaits You

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.