Assistant Director, Programs, Case Management

Clear Destination Inc.; New York, Northern (NY, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Breaking Ground in Queens is seeking an Assistant Director, Programs, Case Management to supervise and advance case management and housing placement services for street homeless populations.

You will lead clinical coordinators, collaborate with partners, ensure crisis intervention, and promote Housing First and Harm Reduction practices across the program. Strong leadership and coordination across diverse stakeholders are essential.

Qualifications

• NYS LMSW is required and license must be active.
• Minimum of 2 years supervision experience.
• Strong understanding of Housing First and Harm Reduction models.

Responsibilities

• Supervise Clinical Coordinators, Housing Specialists, Housing and Reporting Specialists, and Street Medicine Coordinators
• Provide regular, structured supervision meetings for direct reports
• Ensure high quality service delivery by supporting best practice interventions with street homeless populations and crisis intervention
• Promote effective outreach, case management and placement following Housing First and Harm Reduction models
• Liaise with external stakeholders to ensure responsive program operations
• Provide clinical and operational direction and leadership to the program
• Oversee development and implementation of individual service plans and progress documentation
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers
• Support frontline staff in managing difficult situations and de-escalating conflicts
• Perform other duties as assigned

Skills

LMSW

Supervisory experience

Crisis intervention

Communication with diverse populations

Housing First

Harm Reduction

Motivational Interviewing

Trauma-informed care

Bilingual Spanish/English

Driver's license

Microsoft Office proficiency

Education

NYS Licensed Masters Social Worker (LMSW)

Tools

Microsoft Office Suite

Access-based databases

Job description

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Director, Programs the Assistant Director, Programs, Case Management is responsible for supporting case management and housing placement work in Queens. With the goal of moving people off the street and into transitional and permanent housing, the Assistant Director supports the Director with collaborations with other outreach providers, city agencies, and a broad array of community stakeholders to help reduce street homelessness. The Assistant Director supervises Clinical Coordinators, Street Medicine Coordinators, Housing Specialists, and Housing and Reporting Specialists and ensures Harm Reduction and Housing First strategies and other best practice clinical interventions are utilized.

The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise Clinical Coordinators, Housing Specialists, Housing and Reporting Specialists, and Street Medicine Coordinators
• Provide regular, structured supervision meetings for direct reports
• Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on-site psychiatric/street medicine team, and providing crisis intervention, including 958 removals and risk assessments
• Promote effective strategies for effective outreach, case management, and placement of clients following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
• Provide clinical and operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly transitional housing teams
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 2 years of supervisory experience
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Bilingual Spanish/English preferred