Desktop Support Technician- Onsite Overland Park, KS

Netsmart Technologies, Inc.; Overland Park (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Netsmart is seeking a Help Desk Support Specialist in Overland Park, KS to resolve technical issues via our ticketing system and provide excellent customer service. You will document solutions, follow up on tickets, and help build knowledge resources for common issues.

Ideal candidates have a high school diploma or GED, experience with ticketing tools, and strong typing skills. Familiarity with Windows 11 and Office 365 is a plus, and prior IT support helps in a professional environment.

Qualifications

• High school diploma or GED required.
• Experience using a ticketing system.
• Strong typing and data-entry skills.

Responsibilities

• Resolve technical issues via ticketing system with accuracy.
• Enter clear, detailed information into tickets for tracking.
• Follow up on tickets to meet user expectations.
• Contribute to knowledge resources and process improvements.

Skills

Ticketing system experience

Typing speed

Organizational & follow-up

Customer-focused problem solving

Detail-oriented

Education

High school diploma or GED

Associate’s degree (preferred)

Tools

Windows 11

Office 365

Outlook

Excel

Word

PowerPoint

Job description

Overview: We’re looking for a detail-oriented and customer-focused Help Desk Support Specialist to join our team. This role is primarily focused on resolving technical issues through our ticketing system, ensuring timely and accurate support for internal users. If you enjoy troubleshooting, documenting solutions, and improving processes, this is the role for you!

Key Responsibilities

• Resolve technical issues via ticketing system: Address and resolve routine incidents and service requests with accuracy and efficiency.
• Ensure quality documentation: Enter clear, detailed information into tickets, capturing all relevant data for tracking and reporting.
• Follow through on every ticket: Complete follow-up actions and ensure resolutions meet user expectations.
• Build knowledge resources: Contribute to self-help articles and documentation for common issues, resolutions, and workarounds.
• Apply best practices in support: Deliver exceptional customer service while adhering to established support standards.
• Troubleshoot systematically: Diagnose issues using structured problem‑solving techniques.
• Expand technical knowledge: Stay current on corporate products and tools to improve first‑contact resolution rates.

Required Qualifications

• High school diploma or GED
• Experience using a ticketing system
• Strong typing skills for quick and accurate data entry
• Excellent organizational and follow‑up abilities

Preferred Qualifications

• Associate’s degree
• Prior IT support experience in a professional environment
• Basic networking knowledge (e.g., troubleshooting connectivity, DHCP, DNS; familiarity with tools like PING, IPCONFIG, NSLOOKUP, TRACERT)
• Proficiency with Microsoft Windows 11 and Office applications (Outlook, Word, Excel, PowerPoint); Office 365 experience is a plus

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug‑free workplace in accordance with applicable federal law.

Pursuant to Netsmart policy, all post‑offer candidates are required to successfully complete a pre‑employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.

Have you ever been to a doctor’s office and submitted your information electronically? Had a telehealth video visit with a therapist? Or scheduled a follow‑up visit with your provider through a mobile app? These are just a few examples of how you may have used healthcare technology software in your life as a consumer.

Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients.

At Netsmart, we provide our post‑acute and human services clients with advanced technology to better serve the individuals and patients in their care.

Our Netsmart team is vision driven, cause connected and passionate about opportunity.

A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole.

Netsmart is focused on providing a candidate experience that mirrors our associate experience.

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Netsmart’s Aff… Netsmart participates in E‑Verify and adheres to the Fair Labor Standard Act. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, follow us on our CareThreads Blog, Instagram, LinkedIn Headquarters and LinkedIn India, like us on Facebook or visit us on YouTube.