Clinical Concierge MA | Fast-Paced Primary Care

Lehigh Valley Health Network, Inc.; Palmerton (Carbon County); On-site; USD 36,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network, Inc. in Palmerton, PA seeks a Clinical Concierge - Medical Assistant to blend front-desk coordination with clinical support, ensuring a seamless patient experience and efficient clinic operations.

You will check-in patients, collect information, assist providers, manage EMR entries, and support through post-visit follow-ups in a fast-paced Family Medicine ExpressCare setting.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG trainee.
• Strong multitasking and organizational skills.
• Proficiency in EMR systems and Microsoft Excel.
• Excellent communication and customer service.

Responsibilities

• Coordinate and perform patient check-in/check-out and registration.
• Verify insurance eligibility, collect payments, and process referrals.
• Schedule appointments and optimize clinic workflow.
• Assist providers and maintain EMR documentation.
• Complete patient rooming and post-visit follow-up calls.

Skills

Multitasking

Organizational skills

Problem-solving

EMR proficiency

Communication skills

Customer service

Education

Specialized Medical Assistant Diploma

Associate's Degree

CCMA/CMA certifications

Tools

EMR systems

Excel

Job description

Lehigh Valley Health Network, Inc. in Palmerton, PA seeks a Clinical Concierge - Medical Assistant to blend front-desk coordination with clinical support, ensuring a seamless patient experience and efficient clinic operations.

You will check-in patients, collect information, assist providers, manage EMR entries, and support through post-visit follow-ups in a fast-paced Family Medicine ExpressCare setting.