Clinical Center Associate I - Ambulatory Services - Head & Neck

Roswell Park Cancer Institute; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center seeks a Clinical Center Associate I for Ambulatory Services - Head & Neck to support patient flow, answer calls, schedule clinics, and accurately record physician orders in a confidential setting.

You will greet patients and visitors, guide them through visits, handle co-pay collections with care, and collaborate with a dedicated care team to ensure exceptional service and smooth operations in a fast-paced cancer center.

Qualifications

• Required degrees must be from an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as acceptable educational practices.
• Validating that candidates meet the clinical terminology exposure and administrative support requirements.
• Experience in a clinical setting with appointment scheduling and physician orders is preferred.

Responsibilities

• Answer calls and assist patients and visitors in a confidential setting.
• Record physician orders accurately and manage clinic schedules.
• Guide patients through their visits and coordinate with the care team.
• Handle co-pay collections with care and professionalism.
• Collaborate with a supportive care team to ensure seamless operations.
• Contribute to a patient-centered experience in a fast-paced ambulatory environment.

Education

Medical Office-Administrative education options

Associate's degree + 1 year clinical admin experience

High School diploma + medical assistant cert + 1 year clinical admin experience

High School diploma + 2 years clinical admin experience

High School diploma + 1 year customer service + traineeship at RPC Center

Job description

Title: Clinical Center Associate I - Ambulatory Services - Head & Neck

Job Type: Regular

Company: Roswell Park Comprehensive Cancer Center

Department: Ambulatory Services - Head & Neck/Plastic & Reconstructive

Time Type: Full time

Weekly Hours: 37.5

FTE: 0.9375

Shift: First Shift (United States of America)

Summary

Be the Heart of Our Patient Experience!

Are you organized, friendly, and thrive in a fast-paced healthcare environment? We're looking for a detail-oriented Clinical Center Associate I to keep our Ambulatory Services - Head & Neck department running smoothly. In this role, you'll be the welcoming face and steady hand behind the scenes-answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You'll help guide patients through their visits, handle co-pay collections with care and professionalism, and collaborate closely with a supportive care team. Working in a confidential, supervised setting, you'll play a vital role in ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors. If you enjoy being at the center of it all and making a meaningful impact every day, this could be the perfect fit for you!

We offer a starting pay of $22.79 per hour which includes a comprehensive benefits package.

Qualifications:

1. Medical Office Assistant Associate's degree; or
2. Associate's degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE

Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [e-mail] and provide information about your request and preferred contact method.

Our Core Values

RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at [phone] or via email at [e-mail].