Case Manager IV

Volunteers of America Mid-States; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness

Financial Wellbeing

Work Culture

Training & Development

Job summary

Volunteers of America Mid-States is seeking a dedicated Case Manager IV to support residents in Permanent Supportive Housing in Louisville. The role involves applying harm-reduction and person-centered approaches to help clients access medical, mental health, housing, and social services within VOA’s Home team.

The ideal candidate has an MSW or related master’s degree with extensive experience in homelessness services, plus reliable transportation and CTI training within 90 days of hire.

Qualifications

• MSW or related Master’s degree required; 7+ years homeless services experience preferred.
• Bachelor of Social Work or related undergraduate degree with 10+ years related work experience accepted.
• Must have a valid driver’s license, personal automobile, liability insurance, and ability to travel within service area.

Responsibilities

• Outreach to community partners and represent VOA values.
• Conduct client assessments, develop and monitor case plans, and perform follow-up activities.
• Coordinate with health care, mental health, housing, and benefits service providers.
• Ensure documentation in HMIS and EHR within 48 hours of client contact.
• Assist participants in achieving independent living within one year.

Skills

Case management

Cultural sensitivity

Communication

Education

Master of Social Work (MSW) or related Master’s degree

Bachelor of Social Work or related undergraduate degree

Tools

HMIS/EHR data entry

Job description

POSITION TITLE

Case Manager IV

LOCATION

Louisville, KY

STATUS

Full Time, Salaried, Exempt

PROGRAM

Housing and Homeless Services

REPORTS TO

Senior Program Manager

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid‑States offers a rich and robust benefits package that supports a healthy work‑life balance, which includes the following:

Health and Wellness

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans

Financial Wellbeing

• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company‑paid benefits and paid time off effective day one

Work Culture

• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• DE&I Committee
• Retention Committee

Training & Development

• VOA LEAD Program – Leadership Development Program
• VOA University – Staff Development
• VOA Academy – Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS

The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA's Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long‑term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm‑reduction approach and a person‑centered model to support clients effectively.

WHAT YOU SHOULD HAVE FOR THIS ROLE

Has a Master of Social Work or a related Master’s degree and more than 7 years of experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree plus 10 or more years of related work experience; or a person with 15 years of experience in the field and no degree would qualify. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full‑service area. Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.

RESPONSIBILITIES

• Outreach and Community Engagement
• Conduct outreach to community partners and represent VOA values, aiming to raise awareness
• Perform client assessments, develop and monitor case plans, and carry out necessary follow‑up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness.
• Build connections with local agencies and service providers to strengthen community relationships.
• Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support.
• Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines.
• Educate participants on available supportive services and their rights as program participants.
• Assist participants in securing public benefits.
• Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets.
• Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter.
• Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact.
• Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager.
• Exercise sound clinical judgment in decision‑making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness.
• Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations.
• Participate in Performance Quality Improvement (PQI) duties as assigned by supervisors and the PQI Committee.
• Facilitate the Critical Time Intervention (CTI) evidence‑based model for program participants.
• Advocate for participants by incorporating their cultural values and addressing their specific mental health and homelessness challenges into the development and execution of their case plans.
• Identify systemic barriers affecting participants and communicate with organizational leadership to collaboratively identify and implement solutions, considering the unique challenges of individuals with mental health needs and chronic homelessness.
• Adhere to all program policies and procedures, and the guidelines set forth by the Council on Accreditation, the Office of Resilience and Community Services, and VOA Mid Policies and Procedures.
• Demonstrate the ability to work effectively in a fast‑paced, dynamic environment, while managing the complex and varied needs of individuals, including those with mental health issues and chronic homelessness.
• Work closely with clients to identify barriers and develop actionable plans, supporting them in overcoming obstacles and transitioning into independent living within one year.
• Collaborate with clients to explore their unique needs and aspirations, empowering them to take the steps necessary to live independently and achieve their personal goals.
• Work closely with clients in their living environments to identify barriers, develop actionable plans, and support their transition to independent living within one year. This role requires direct engagement in the client’s home.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.