Clinical Care Partner

MYgroup; Charlotte (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

MYgroup in Charlotte, NC is seeking a Clinical Care Partner - EAP Clinician/Counselor/Therapist to provide support and case management for employees and families. The role involves assessing needs, linking to resources, and coordinating care with providers.

Training is in-office in Charlotte; after training a hybrid schedule is expected, with weekdays 8-5 and HIPAA-compliant practices.

Qualifications

• 3+ years’ post-masters experience in a mental health field.
• Clinical licensure in North Carolina; associate-level considered.
• CEAP credential preferred.
• EAP experience preferred.
• Strong organizational and multitasking abilities.
• Customer service experience including phone-based support.

Responsibilities

• Assess client needs and link them to providers or community resources.
• Establish and maintain relationships with clients and providers.
• Communicate via phone, video conferencing, and email.
• Ensure confidentiality and security in accordance with HIPAA.

Skills

Customer service

Team collaboration

Multitasking

Communication skills

Education

Post-master's degree in mental health field

Clinical licensure in North Carolina (associate-level considered)

Tools

Microsoft Office

EAP software

Job description

Clinical Care Partner - EAP Clinician/Counselor/Therapist

The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply.

The schedule for this position is weekdays Monday-Friday 8-5pm. Training will be in office (Charlotte NC); once trained will work a hybrid schedule.

Responsibilities

• Assess client needs and link them to providers or community resources
• Establish and maintain relationships with prospective and existing clients and providers
• Communicate via phone, video conferencing, and email
• Comply with procedures to ensure confidentiality and security (e.g., HIPAA)

Qualifications

Requirements

• 3+ years’ post-masters experience in a mental health field
• Clinical licensure in the state of North Carolina (associate-level will be considered)

Preferences

• EAP experience and CEAP credential
• Comfortable working with a team
• Organized and able to multi-task and manage well under stressful situations
• Customer service experience including phone-based
• Working knowledge of Microsoft Office and ability to learn EAP software

About MYgroup

MYgroup is a full-service human capital consulting firm that enables organizations to thrive.Since 1987, we have developed and provided a holistic range of services to a wide range of clients, including Fortune 500s, smaller regional enterprises, and public sector entities. Through our employee assistance programs (EAP) and consulting practice, we deliver a realistic, practical, proven approach to improving three key metrics: retention, growth, and productivity.A Charlotte Business Journal Best Places to Work recipient, MYgroup’s culture is healthy, supportive, and friendly.We work together for the well-being of our clients.

MYgroup is an equal-opportunity employer.We are committed to nurturing a diverse, inclusive corporate culture.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.