Clinical Care Operations Lead (Hospice)

Hospice of the Western Reserve; Cleveland (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Hospice of the Western Reserve is seeking a patient- and family-focused supervisor to oversee field staff who deliver care outside the primary team. The role emphasizes admissions, assessments, and education for patients and families in hospitals, homes, and other settings.

You will work with RN/LPN staff and other clinicians, ensuring quality of care and adherence to program standards. Travel and driving are involved to support diverse care sites across the service area.

Qualifications

• High School Diploma or equivalent required.
• LPN or RN required.
• Minimum 2-4 years' experience supervising and leading teams.

Responsibilities

• Partner with Director of Care Solutions Center and Clinical team Leader assisting RN's, LPN's, Social Workers and Admissions Assistants in hospitals, homes and alt home settings completing admissions and visits.
• Visit patients and families, representing Reserve Care with a goal of performing assessments, provide education and training about medications, care for physical needs, and developing action plans.
• Assist to carry out Care Solutions Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost-benefit analysis.
• Builds relationships with hospital staff as a trusted partner.
• Implement Care Solutions systems with leadership to support patients and families.
• Collaborate with trainers to implement a comprehensive training program for staff in the field.

Skills

Supervising teams

Customer service

Communication skills

Education

High School Diploma or equivalent

LPN or RN required

Job description

Hospice of the Western Reserve is seeking a patient- and family-focused supervisor to oversee field staff who deliver care outside the primary team. The role emphasizes admissions, assessments, and education for patients and families in hospitals, homes, and other settings.

You will work with RN/LPN staff and other clinicians, ensuring quality of care and adherence to program standards. Travel and driving are involved to support diverse care sites across the service area.