Clinical Care Coordinator - Twin Cities Orthopedics

iHealth; Woodbury (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Clinical Care Coordinator, where you will play a vital role in patient care and administrative support. This full-time position offers a dynamic work environment across multiple locations, focusing on enhancing patient experiences and ensuring smooth clinical operations. You'll collaborate closely with healthcare providers, manage patient records, and assist with various clinical tasks. With a commitment to quality and innovation, this role is ideal for those passionate about making a difference in patient care. Enjoy competitive compensation, including a sign-on bonus and comprehensive benefits, while contributing to a team dedicated to excellence in healthcare.

Benefits

Comprehensive Medical, Dental & Vision Plans

401K with Profit Sharing

Tuition Reimbursement

Sign-on Bonus

Qualifications

• High School diploma or equivalent required; CMA preferred.
• Understanding of medical terminology, anatomy, and physiology strongly preferred.

Responsibilities

• Prepare, stock, and clean exam rooms; room patients and obtain medical history.
• Assist with documentation of patient data into electronic health records.
• Schedule patient appointments, surgeries, and diagnostic tests.

Skills

Medical Terminology

Customer Service

Administrative Skills

Problem-Solving

Education

High School Diploma/GED

Certified Medical Assistant (CMA)

Certified Athletic Trainer (AT-C)

Job description

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a full-time position working M-F between 7:00 am - 5:30 pm at our Stillwater, Woodbury, and Hudson locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, committed to giving patients more control over their healthcare.

Essential Functions:

• Prepare, stock, and clean exam rooms.
• Room patients, obtain medical history, and prepare for exams.
• Maintain an efficient, organized clinical flow.
• Assist with documentation of patient data into electronic health records.
• Prepare for injections, change dressings, apply durable medical equipment, and remove sutures/staples under provider direction.
• Apply and remove casts and splints.
• Ensure coding requirements are followed during patient information entry.
• Provide patient educational materials.
• Assist with collection and processing of specimens.
• Act as a prescribing delegate to enter medical orders into the CPOE system under provider supervision.
• Assist Providers in procedure rooms with injections and minor procedures.
• Assist with medical supply inventory and ordering.
• Screen patient calls, respond promptly, and document messages in the electronic chart.
• Serve as a communication liaison between providers and patients.
• Schedule patient appointments, surgeries, and diagnostic tests.
• Obtain referrals and authorizations per insurance guidelines.
• Follow up on patient inquiries, contacting providers as necessary.
• Process mail and correspondence.
• Coordinate transmission and acquisition of patient records.
• Maintain Physician schedule and communicate changes.
• Additional functions may include preparing for clinics, building schedules, transcription, assisting with legal practices, managing remote office tasks, coordinating patient paperwork, managing EMR tasks, and coordinating on-call consults.
• Support multiple specialties.
• Perform any other duties as assigned.

Education and Experience Requirements:

• High School diploma/GED or equivalent required.
• Certified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or equivalent experience preferred.
• Understanding of medical terminology, anatomy, and physiology strongly preferred.
• Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred.
• Administrative or medical office experience preferred.
• Customer service experience.

Benefits & Compensation:

• Starting pay varies based on education, skills, and experience.
• A $1,500 sign-on bonus payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Comprehensive Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, and discounts available.

Essential Requirements:

• Complete the CPOE upon hire if necessary.
• Comply with policies, procedures, and ethics guidelines.
• Complete required training.
• Follow all applicable laws (HIPAA, Stark, OSHA, etc.).
• Demonstrate reliable attendance.
• Travel within clinics, with physical activity including bending, lifting, standing, and sitting.
• Work efficiently, handle interruptions, and meet deadlines.
• Communicate professionally and respectfully.
• Prioritize tasks and be flexible.
• Apply logical thinking to problem-solving.
• Follow instructions and operate equipment effectively.
• Work independently with minimal supervision.
• Travel to other locations if required.

Performance Expectations - i-Health's Core Values:

• Integrity, Service, Quality, Innovation, Teamwork.

Environmental Conditions:

• Clinic, office, or surgery center setting.

Notes:

• Equal Opportunity Employer; reasonable accommodations available under ADA.
• Participates in E-Verify; further info at provided link.
• Position description subject to periodic review and modifications.