Clinical Care Coordinator - Twin Cities Orthopedics

iHealth; Waconia (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Clinical Care Coordinator to support patients and providers. This full-time role involves various administrative and patient care responsibilities across multiple locations. Ideal candidates will have a high school diploma and customer service experience, with preferred certifications. The position offers a comprehensive benefits package and a sign-on bonus.

Benefits

Comprehensive Medical, Dental & Vision Plans

401K with Profit Sharing

Tuition Reimbursement

Discounts

$1,500 sign-on bonus

Qualifications

• Understanding of medical terminology, anatomy, and physiology preferred.
• Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred.

Responsibilities

• Prepare, stock, and clean exam rooms.
• Assist with documentation of patient data into electronic health records.
• Schedule appointments, surgeries, and diagnostic tests.

Skills

Customer service

Communication

Education

High School diploma/GED

Certified Medical Assistant (CMA)

Job description

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a full-time position working M-F between 7:30 am - 5:00 pm at our Edina Crosstown, Eden Prairie, and Waconia locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare.

Essential Functions:

• Prepare, stock, and clean exam rooms
• Room patients, obtain medical history, and prepare for exams
• Maintain efficient and organized clinical flow
• Assist with documentation of patient data into electronic health records
• Prepare for injections, change dressings, apply durable medical equipment, and remove sutures/staples under provider direction
• Apply and remove casts and splints
• Ensure coding requirements are followed during patient information entry
• Provide patient educational materials
• Assist with collection and processing of specimens
• Act as a prescribing delegate to enter medical orders into the electronic records under provider supervision
• Assist Providers in procedures with injections and minor procedures
• Assist with medical supply inventory and ordering
• Screen patient calls, respond promptly, and document messages
• Serve as a communication link between providers and patients
• Schedule appointments, surgeries, and diagnostic tests
• Obtain referrals and authorizations per insurance guidelines
• Follow up on patient inquiries and contact providers as needed
• Process mail and correspondence
• Coordinate transmission and acquisition of patient records
• Maintain Physician schedule and communicate changes

Additional functions include:

• Preparing for clinics by gathering and verifying patient information
• Building and maintaining Physician schedules
• Medical transcription or scribing
• Assisting with legal practice tasks
• Supporting remote PCC team members with faxing, mailing, and forms
• Managing patient paperwork/forms
• Routing and completing tasks in the EMR
• Coordinating on-call consults, rounding, and follow-ups

Must be able to support multiple specialties and perform other duties as assigned.

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Certified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or equivalent preferred
• Understanding of medical terminology, anatomy, and physiology preferred
• Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred
• Administrative or medical office experience preferred
• Customer service experience

Benefits & Compensation:

• Starting pay varies based on education, skills, and experience
• A $1,500 sign-on bonus, payable on first paycheck with a 12-month commitment (not available to internal applicants)
• Comprehensive Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, and discounts

Essential Requirements:

• Complete CPOE upon hire if necessary
• Adhere to company policies, procedures, and ethics
• Complete required training
• Comply with applicable laws (HIPAA, Stark, OSHA, etc.)
• Maintain reliable attendance
• Travel independently within the clinic, with physical activity as needed
• Work efficiently, handle interruptions, and meet deadlines
• Communicate professionally and respectfully
• Prioritize workload and be flexible
• Apply logical thinking to problem-solving
• Follow instructions accurately
• Operate equipment and communication systems effectively
• Work independently with minimal supervision
• Travel to other locations if required

Performance Expectations - i-Health's Core Values:

• Integrity, Service, Quality, Innovation, Teamwork

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Equal Opportunity Employer; accommodations available per ADA
• Participation in E-Verify for employment authorization
• Position description subject to periodic review and modification