Clinical Care Coordinator - Twin Cities Orthopedics

iHealth; Eden Prairie (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Clinical Care Coordinator to support patient care and administrative tasks. This full-time role involves working across multiple locations, ensuring efficient clinical flow, and assisting providers with various responsibilities. Ideal candidates will have a strong customer service background and relevant certifications.

Benefits

Medical, Dental & Vision plans

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

$1,500 sign-on bonus

Qualifications

• Understanding of medical terminology, anatomy, and physiology preferred.
• Experience in administrative or medical office settings preferred.

Responsibilities

• Room patients, obtain medical histories, and prepare for exams.
• Assist with documentation of patient data into electronic health records.
• Schedule patient appointments, surgeries, and diagnostic tests.

Skills

Customer service

Education

High School diploma/GED

Certified Medical Assistant (CMA)

Job description

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a full-time position working Monday to Friday, from 7:30 am to 5:00 pm, at our Edina Crosstown, Eden Prairie, and Waconia locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, dedicated to giving patients more control over their healthcare.

Essential Functions:

• Prepare, stock, and clean exam rooms
• Room patients, obtain medical histories, and prepare for exams
• Maintain an efficient, organized clinical flow
• Assist with documentation of patient data into electronic health records
• Prepare for injections, change dressings, apply durable medical equipment, and remove sutures/staples under provider direction
• Apply and remove casts and splints
• Ensure coding requirements are followed during entry of patient information
• Provide patient educational materials
• Assist with collection and processing of specimens
• Act as a prescribing delegate to enter medical orders into the electronic records under provider supervision
• Assist Providers in procedure room with injections and minor procedures
• Assist with medical supply inventory and ordering
• Screen patient calls and respond promptly; document messages in the electronic chart
• Serve as a communication link between providers and patients
• Schedule patient appointments, surgeries, and diagnostic tests
• Obtain referrals and authorizations as per insurance guidelines
• Follow up on patient inquiries and contact providers as necessary
• Process mail and correspondence
• Coordinate transmission and acquisition of patient records
• Maintain Physician schedule and communicate changes
• Additional functions may include preparing for clinics, building schedules, medical scribing, assisting with legal practices, managing remote paperwork, coordinating patient records, and on-call consults.

Support for multiple specialties and other duties as assigned.

Education and Experience Requirements:

• High School diploma/GED or equivalent required
• Certified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or equivalent experience preferred
• Understanding of medical terminology, anatomy, and physiology preferred
• Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred
• Experience in administrative or medical office settings preferred
• Customer service experience

Benefits & Compensation:

• Starting pay varies based on education, skills, and experience
• A $1,500 sign-on bonus is offered, payable on the first paycheck with a 12-month commitment. Internal applicants are not eligible.
• Comprehensive benefits include Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts. More details available online.

Essential Requirements:

• Complete Certified Provider Order Entry (CPOE) upon hire if necessary
• Adhere to company policies, procedures, and ethics guidelines
• Complete required training
• Comply with laws and regulations (HIPAA, Stark, OSHA, etc.)
• Maintain prompt and reliable attendance
• Travel independently within the clinic; physical activity may include bending, lifting, standing, or sitting for extended periods
• Work efficiently, handle interruptions, and meet deadlines
• Communicate professionally and respectfully
• Prioritize tasks flexibly to meet operational needs
• Apply logical thinking to problem-solving
• Follow instructions accurately
• Operate equipment and communication systems effectively
• Work independently with minimal supervision
• Travel to other locations if required

Performance Expectations - i-Health's Core Values:

• Integrity, Service, Quality, Innovation, Teamwork

Environmental Conditions:

• Clinic, office, or surgery center setting

Notes:

• i-Health is an Equal Opportunity Employer and provides accommodations as needed under the ADA.
• Participation in the E-Verify program to confirm employment eligibility.
• Position descriptions are reviewed periodically and may be modified as necessary.