Clinical Back Office Lead and Patient Care Ops

Methodist Health System; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Matched retirement plan

Employee wellness program

Job summary

Methodist Medical Group in North Texas is seeking a Medical Assistant to perform back-office duties, maintain confidentiality, support Office Manager, and ensure excellent patient flow and service. You will uphold policies and assist in clinical processes to sustain top-quality care.

The role requires strong communication, 2+ years of medical back-office or nursing experience, and dedication to ongoing education and teamwork within a fast-growing network that offers competitive benefits.

Qualifications

• Strong communication skills with consistent incorporation of judgement and discretion.
• 2+ years in a medical back office or 2 years nursing experience.

Responsibilities

• Maintain the strictest confidentiality; performs all Medical Assistant duties as required.
• Assist the Office Manager in developing and implementing clinical policies and procedures.
• Advise Office Manager of problems and concerns in the facility and participate in problem solving.
• Advise and delegate duties to back office staff members as assigned.
• Monitors education certifications of nursing staff to assure legislative compliance.
• Responsible for pharmaceutical handling system upgrade and compliance.
• Schedule monthly back office staff meetings.
• Assists with problems in diagnostic and procedural coding.
• Attends meetings and performs other duties as assigned by the Office Manager.
• Assists in care and upkeep of department equipment and supplies, including calibration and record keeping in accordance with current policy and procedures.
• Complete projects assigned by Office Manager in a timely and effective manner.
• Participates in interviewing applicants and provides information to Office Manager for hiring decisions and employee performance evaluations.
• Trains MAs and others, serves as a resource to other clinical staff and maintains training and orientation material for MA's and others.
• Participates in continuing education and other appropriate activities to maintain professional competence.
• Performs lead duties for back-office staff to ensure optimal patient flow and excellent customer service in accordance with company policies, practices and procedures.

Skills

Communication

Discretion

Back-office experience

Nursing experience

Job description

Methodist Medical Group in North Texas is seeking a Medical Assistant to perform back-office duties, maintain confidentiality, support Office Manager, and ensure excellent patient flow and service. You will uphold policies and assist in clinical processes to sustain top-quality care.

The role requires strong communication, 2+ years of medical back-office or nursing experience, and dedication to ongoing education and teamwork within a fast-growing network that offers competitive benefits.