Clinical Applications Support Specialist (Fully Remote)

US Security & IT; United States; Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Voluntary benefits

Job summary

US Security & IT is seeking a remote, full-time Technical Support Specialist for our clinical and oncology software customers. You will be the primary contact, investigate incidents, and understand clinical workflows to deliver effective troubleshooting and fits for hospital teams.

With 2+ years in healthcare IT support, you will own tickets end-to-end and coordinate escalations when needed, ensuring timely resolutions and patient care continuity across the United States.

Qualifications

• 2+ years of experience supporting clinical applications or healthcare IT systems.
• Experience collaborating with clinicians and hospital IT teams.
• Strong ability to translate user-reported problems into structured troubleshooting.

Responsibilities

• Serve as a primary technical support contact for customers using clinical and oncology applications.
• Investigate incidents and service requests by gathering information and understanding clinical workflows.
• Take end-to-end ownership of customer tickets and coordinate escalations to Tier 2 or Tier 3 teams.

Skills

Clinical support

Healthcare IT experience

Clinical workflow translation

Job description

• Serve as a primary technical support contact for customers using clinical and oncology applications.
• Investigate application incidents and service requests by gathering information and understanding clinical workflows.
• Take end-to-end ownership of customer tickets and coordinate escalations to Tier 2 or Tier 3 teams.

Requirements:

• At least 2 years of experience supporting clinical applications or healthcare IT systems.
• Experience working directly with clinicians and hospital IT teams.
• Strong understanding of clinical workflows and ability to translate user-reported problems into structured troubleshooting.
• Fully remote position within the United States.
• Annual salary range of $90,000–$105,000.
• Medical, dental, vision, life and disability insurance, 401(k) plan, and voluntary benefits.

US Security & IT

The company provides clinical and healthcare software solutions to medical professionals. As a partner organization, it focuses on delivering reliable technology that supports clinical teams and healthcare outcomes.