Clinical Applications Support Specialist

Jobgether SRL; United States; Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Fully remote within the United States

Health insurance & wellness benefits

401(k) plan

Job summary

Jobgether SRL seeks a Clinical Applications Support Specialist for a fully remote role in the United States. You will provide frontline support for clinical and healthcare software, working with clinicians and hospital IT teams to investigate and resolve issues.

You will own cases from start to finish, assess root causes, and coordinate with Tier 2/3 teams. Strong emphasis on clinical workflows, documentation, and cross‑team collaboration to ensure reliable healthcare technology.

Qualifications

• 2+ years supporting clinical applications or healthcare IT
• Experience working with clinicians or hospital IT teams
• Hands-on production issue troubleshooting in Tier 1/2 environments
• Strong understanding of clinical workflows and problem translation to troubleshooting
• Experience with EMR/EHR platforms such as Epic, Cerner, Meditech, Varian ARIA, Elekta MOSAIQ
• Oncology/clinical informatics exposure preferred
• Familiarity with HL7, FHIR, REST APIs, SQL or health interfaces a plus
• Networking basics (TCP/IP, DNS, VPNs, firewalls) helpful
• Excellent communication, documentation, and ownership of issues

Responsibilities

• Serve as primary technical contact for customers using clinical and oncology applications
• Investigate incidents and service requests by gathering information and understanding clinical workflows
• Troubleshoot issues with clinicians and hospital IT teams, providing guidance and education
• Support issues around clinical workflows, orders, documentation, configuration, access, and functionality
• Investigate integration and clinical data issues involving HL7, REST APIs, databases, interfaces
• Own customer tickets end-to-end with timely updates and clear next steps
• Escalate to Tier 2/3 teams when appropriate and track resolutions
• Maintain case notes and contribute to knowledge base and troubleshooting guides
• Collaborate with Product, Engineering, and Implementation during onboarding and go-live
• Deliver a high-quality customer experience with professional, empathetic communication

Skills

Clinical support

EMR/EHR experience

Workflow understanding

Troubleshooting

Oncology knowledge

APIs/HL7/FHIR

SQL basics

Networking basics

Tools

HL7

FHIR

REST APIs

SQL

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Applications Support Specialist based in the United States.

This fully remote role provides frontline technical support for clinical and healthcare software used by healthcare professionals.

You will work directly with clinicians, hospital IT teams, and clinical application users to investigate and resolve application issues.

The role combines technical troubleshooting with a strong understanding of clinical workflows and patient-care environments.

You will own customer cases from initial investigation through resolution, while coordinating escalations with specialized technical teams when needed.

Your work will span application functionality, configuration, integrations, connectivity, and clinical data workflows.

You will also contribute to documentation, knowledge sharing, customer education, and collaboration across Product, Engineering, and Implementation teams.

This is an opportunity to play a key role in delivering reliable technology that supports clinical teams and healthcare outcomes.

Accountabilities

• Serve as a primary technical support contact for customers using clinical and oncology applications.
• Investigate application incidents and service requests by gathering relevant information, understanding clinical workflows, and identifying potential root causes.
• Work directly with clinicians, hospital IT teams, and clinical application users to troubleshoot issues, provide guidance, and deliver application education.
• Support issues involving clinical workflows, treatment planning, orders, documentation, configuration, user access, and related application functionality.
• Investigate integration and clinical data issues involving FHIR, APIs, databases, interfaces, and connected healthcare systems.
• Take end-to-end ownership of customer tickets, providing timely status updates, communicating next steps, and following issues through to resolution.
• Determine whether problems originate from application functionality, configuration, integration, infrastructure, or connectivity, and escalated appropriately to Tier 2 or Tier 3 teams.
• Maintain detailed and accurate case documentation and contribute to knowledge base articles, troubleshooting guides, and other support resources.
• Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during onboarding, testing, go-live activities, and issue resolution.
• Help deliver a high-quality customer experience by combining technical problem-solving with clear, professional, and empathetic communication.

Requirements

• At least 2 years of experience supporting clinical applications, healthcare software, or healthcare IT systems.
• Experience working directly with clinicians, healthcare users, hospital IT teams, or clinical application teams.
• Hands-on experience troubleshooting production application issues and supporting Tier 1 or Tier 2 incidents.
• Strong understanding of clinical workflows and the ability to translate user-reported problems into a structured troubleshooting approach.
• Experience with clinical applications or EMR/EHR platforms such as Epic, Cerner, Meditech, Varian ARIA, Elekta MOSAIQ, or comparable systems.
• Experience in oncology, radiation oncology, clinical informatics, EMR/EHR, PACS/RIS, or related clinical technology environments is preferred.
• Familiarity with HL7, FHIR, REST APIs, SQL, or healthcare interfaces is a plus.
• Basic knowledge of networking concepts, including TCP/IP, DNS, VPNs, and firewalls.
• Strong customer service, communication, documentation, analytical, and problem-solving skills.
• Demonstrated ability to take ownership of customer issues and coordinate effectively with Tier 2 and Tier 3 technical teams.
• Ability to work independently, prioritize multiple cases, and remain effective in a fully remote environment.

Benefits

• Fully remote position within the United States.
• Annual salary range of $90,000--$105,000, depending on experience and qualifications.
• Vacation, six paid holidays, and four floating holidays per calendar year, prorated during the first year.
• Medical, dental, and vision coverage.
• Basic life and disability insurance.
• Eligibility for health and wellness benefits beginning on the first day of the month following the date of hire.
• Retirement/401(k) plan.
• Voluntary benefits and additional work-life support programs.
• Opportunity to work with healthcare technology supporting clinical and radiation oncology teams.