Remote Clinical Applications Support Specialist

Symmetrio; United States; Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Vacation & holidays

Health and wellness plans

Retirement/401(k)

Voluntary programs for work/life

Job summary

Symmetrio is recruiting a full-time remote Clinical Applications Support Specialist for our customer, a growing healthcare technology organization focused on solutions that support radiation oncology and clinical care teams.

This role serves as a primary technical support contact for healthcare customers using the company's clinical SAAS application, working with clinicians, hospital IT staff, and clinical teams to troubleshoot issues and coordinate resolutions with Tier 2/3 teams.

Qualifications

• Experience supporting clinical applications in healthcare settings.
• Ability to communicate with clinicians and IT staff.
• Familiarity with EMR/EHR systems and oncology workflows.
• Experience troubleshooting production issues and coordinating escalations.

Responsibilities

• Serve as a primary support contact for healthcare customers using clinical and oncology applications.
• Troubleshoot application issues, incidents, and service requests by gathering information and understanding workflows.
• Collaborate with clinicians, hospital IT teams, and application users to resolve issues and provide guidance.
• Support issues involving clinical workflows, treatment planning, orders, documentation, configuration, and user access.
• Investigate issues involving APIs, databases, interfaces, and clinical data workflows.
• Maintain end-to-end ownership of customer tickets and communicate status and next steps.
• Escalate to Tier 2/3 teams when needed and ensure resolution.
• Document cases and develop knowledge base articles and troubleshooting guides.
• Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during onboarding and go-live.

Skills

Clinical IT support

Healthcare workflows

Communication

Remote work

Tools

Epic

Cerner

Meditech

Varian ARIA

Elekta MOSAIQ

FHIR APIs

SQL basics

Job description

Symmetrio is recruiting a full-time remote Clinical Applications Support Specialist for our customer, a growing healthcare technology organization focused on solutions that support radiation oncology and clinical care teams.

This role serves as a primary technical support contact for healthcare customers using the company's clinical SAAS application, working with clinicians, hospital IT staff, and clinical teams to troubleshoot issues and coordinate resolutions with Tier 2/3 teams.