Clinical Application Specialist

Med Clinic X; San Francisco (CA); Sur place; USD 95 000 - 150 000; Plein temps

Résumé du poste

Med Clinic X is seeking a Clinical Application Specialist to bridge clinical users and technology, ensuring EHR/EMR and patient portal configurations are deployed and adopted effectively in clinical environments.

You will collaborate with product teams, engineers, and healthcare professionals to optimize application performance, train users, and document workflows for ongoing success in healthcare settings.

Qualifications

• Bachelor’s degree in Health Informatics, IT, CS, Nursing, or related field.
• Experience in healthcare application support or clinical systems roles.
• Understanding of healthcare workflows and clinical operations.
• Strong communication and problem-solving skills.

Responsabilités

• Provide support for healthcare SaaS applications and clinical systems.
• Configure and deploy EHR/EMR and healthcare software platforms.
• Troubleshoot application issues reported by clinical and administrative users.
• Train healthcare professionals on application usage and workflows.
• Create documentation, guides, and training materials.
• Gather user feedback to improve application usability.

Connaissances

Clinical IT Support

EHR/EMR Config

User Training

Troubleshooting

Formation

Bachelor’s degree in Health Informatics / IT / CS / Nursing

Outils

EHR/EMR Systems

SaaS Platforms

Telemedicine Platforms

Description du poste

About Med Clinic X

Med Clinic X is a healthcare technology company building modern digital solutions that power healthcare organizations across the United States.

We design and develop healthcare SaaS platforms, patient portals, AI-driven healthcare systems, telemedicine solutions, automation tools, and integrated digital health products for clinics, hospitals, and healthcare providers.

Our mission is to simplify healthcare technology and ensure clinical teams can effectively use digital systems to improve patient care and operational efficiency.

Job Overview

We are hiring a Clinical Application Specialist to support the implementation, configuration, and optimization of healthcare applications used in clinical environments.

In this role, you will act as the bridge between clinical users and technology systems, ensuring healthcare applications such as EHR/EMR systems, patient portals, and SaaS platforms are properly deployed, configured, and adopted by healthcare teams.

You will work closely with product teams, engineers, support teams, and healthcare professionals to ensure seamless application performance and user experience across healthcare systems.

Key Responsibilities

Clinical Application Support

• Provide support for healthcare SaaS applications and clinical systems.
• Assist in configuring and deploying EHR/EMR and healthcare software platforms.
• Troubleshoot application issues reported by clinical and administrative users.
• Ensure smooth adoption of healthcare digital tools in clinical environments.

Healthcare System Implementation

• Support onboarding and implementation of healthcare applications for clients.
• Configure system workflows based on clinical and operational requirements.
• Assist in data migration and system integration processes.
• Validate application performance in healthcare environments.

User Training & Support

• Train healthcare professionals on application usage and workflows.
• Create documentation, guides, and training materials.
• Provide ongoing support to ensure effective system utilization.
• Gather user feedback to improve application usability.

Cross-Functional Collaboration

• Work with engineering and product teams to resolve application issues.
• Communicate clinical user needs to development teams.
• Support testing of new features and system updates.
• Collaborate with healthcare stakeholders to improve system workflows.

Healthcare Technology Areas You Will Work With

Healthcare SaaS platforms

Support customer configurations, custom system parameters, and tenant portals.

Clinical application systems

Ensure clinical modules and physician intake workflows operate smoothly.

EHR/EMR software

Troubleshoot connection sync issues, interface mappings, and record uploads.

Patient portal solutions

Investigate patient login, payment gateways, and medical chart downloads.

Telemedicine platforms

Resolve hardware camera test issues, in-browser sync latency, and video rooms.

Healthcare automation systems

Troubleshoot lead routing triggers and automatic email/SMS reminder workflows.

Core Technical Requirements

• Clinical Software & EMR Systems SupportRequired
• SaaS Systems ConfigurationRequired
• Clinical Workflow & Application SupportRequired
• EHR/EMR Interface ConfigurationsHighly Valued
• EHR API Sync Troubleshooting & LoggingHighly Valued

Required Qualifications

User Documentation & Training GuidesPreferred

• Bachelor’s degree in Health Informatics, IT, CS, Nursing, or related field.
• Experience in healthcare application support or clinical systems roles.
• Understanding of healthcare workflows and clinical operations.
• Strong communication and problem-solving skills.

Preferred Qualifications

• Experience in US healthcare environments or healthcare SaaS companies.
• Familiarity with HIPAA compliance and healthcare data security.
• Experience supporting EHR systems or clinical applications.
• Knowledge of telemedicine or patient portal systems.

Why Join Med Clinic X?

• Work directly with healthcare applications in real clinical environments.
• Support implementation of advanced healthcare SaaS platforms.
• Collaborate with experienced engineers and medical professionals.