Clinical Administrative Assistant II - Rheumatic Disease

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic Main Campus in Cleveland, OH seeks a Clinical Administrative Assistant II to support Rheumatic Disease with comprehensive administrative duties and an exceptional patient experience. The role requires strong communication and organizational skills, multi-tasking, and proactive service.

Responsibilities include scheduling, medical records handling in EPIC, referrals, virtual visit check-ins, insurance processing, and liaising between patients and clinicians to maintain efficient

Qualifications

• High School Diploma or GED and three years of administrative assistant experience
• OR Associate’s or Bachelor’s degree and one year of administrative assistant experience
• Experience with Electronic Medical Records and EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• Ability to be an effective liaison between patients and medical professionals at all levels
• Excellent communication and organizational skills

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system
• Document and convey patient matters to appropriate medical professionals and initiate pending order and labs
• Manage physician clinic schedules, including slot management and reconciling scheduling errors
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required
• Assist patients with check-in for virtual appointments
• Initiate patient referral processes and monitor referrals for empaneled patients
• Assist with messages and inbound calls
• Respond to provider’s emails and manage staff out-of-office arrangements
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal
• Offer IT assistance
• Arrange and execute all department events and manage incoming mail
• Take and transcribe meeting minutes
• Other duties as assigned

Skills

Communication

Organizational skills

Microsoft Office

EMR experience

Education

High School Diploma or GED + 3 years experience

Associate/Bachelor + 1 year experience

Tools

EPIC training

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Clinical Administrative Assistant II supporting Rheumatic Disease, you will provide comprehensive administrative support to medical staff, ensuring efficient department operations and an exceptional patient experience. This position requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and three years of administrative assistant experience
• OR Associate’s or Bachelor’s degree and one year of administrative assistant experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• Experience may be assessed with an on-line Skills Assessment
• Ability to be an effective liaison between patients and medical professionals at all levels
• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree
• Typing proficiency with accuracy
• Healthcare experience

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).