Clinical Administrative Assistant

University Hospitals; Cleveland (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

University Hospitals seeks a Clinical Administrative Assistant to support age-specific clinical reception and patient relations, ensuring safe, efficient operations. The role involves managing patient records (paper/electronic), coordinating unit communications, and maintaining a ready supply of resources and equipment.

The candidate will engage with patients, coworkers, and departments to uphold professionalism, confidentiality, and a learning environment, contributing to the hospital's mission

Qualifications

• High school diploma or GED required.
• Minimum 1+ year clinical or secretarial experience.
• Strong written and verbal communication skills.
• Ability to maintain PHI and follow hospital policies.

Responsibilities

• Maintains the patient record in written and/or electronic format.
• Facilitates communication and efficient unit operations.
• Orders supplies.
• Demonstrates knowledge and use of available resources and communication tools.
• Maintains reception desk and surrounding area.
• Initiates and maintains positive relationships with patients and coworkers.
• Takes responsibility for self-development and supports learning.
• Displays commitment to the hospital mission and values.

Skills

Interpersonal skills

Communication skills

Organizational skills

Minimal supervision

Education

High School/GED

Tools

MS Office Suite

EHR software

Job description

Job Description - Clinical Administrative Assistant (2600040G)

Clinical Administrative Assistant - ( 2600040G )

A Brief Overview

Provides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.

What You Will Do

• Maintains the patient record (in written and/or electronic format. Competency 7
• Facilitates communication and efficient unit/department operations. Competency 5, 6
• Orders supplies. Competency 5
• Demonstrates knowledge and use of available resources and communication tools. Competency 7
• Maintains awareness and control of reception desk and surrounding area. Competency 5,6
• Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers. Competency 1 & 2
• Takes responsibility for self -development and supports a learning environment. Competency 3
• Displays commitment to the mission of the hospital and its values. Competency 4

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years Of experience in a clinical setting with secretarial experience (Required) or
• 1+ years Experience in secretarial work (Required)

Knowledge, Skills, & Abilities

• Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic. (Required proficiency)
• Ability to complete tasks with minimal supervision. (Required proficiency)
• Ability to de-escalate tense situations in a calm and constructive manner. Good oral and written communication skills (Required proficiency)
• Proficient computer needs with the ability to grow and adapt to new technologies. (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%