Clinical Administrative Assistant

University Hospitals; Ravenna (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management Clinic seeks an administrative professional to support age-specific clinical, reception and guest relations tasks, ensuring smooth operations.

Responsibilities include maintaining patient records, facilitating communication, managing the reception area, and building positive relationships with patients and coworkers while adhering to PHI and UH policies.

Qualifications

• Requires strong written and verbal communication.
• Able to work with minimal supervision.
• Experience in clinical or secretarial roles preferred.
• Proficient computer skills.

Responsibilities

• Maintains patient records in written and/or electronic format.
• Facilitates communication and efficient unit operations.
• Maintains reception area and related workflow.
• Initiates and maintains positive relationships with patients and coworkers.
• Takes responsibility for self-development and supports a learning environment.
• Displays commitment to the hospital’s mission and policies.
• Complies with PHI handling requirements.
• Travel: 10%.

Skills

Interpersonal skills

Communication skills

Organizational skills

PHI compliance

Education

High School Equivalent / GED

Job description

Pain Management Clinic

A Brief Overview

• Provides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.

What You Will Do

• Maintains the patient record (in written and/or electronic format. Competency 7
• Facilitates communication and efficient unit/department operations. Competency 5, 6
• Demonstrates knowledge and use of available resources and communication tools. Competency 7
• Maintains awareness and control of reception desk and surrounding area. Competency 5,6
• Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers. Competency 1 & 2
• Takes responsibility for self -development and supports a learning environment. Competency 3
• Displays commitment to the mission of the hospital and its values. Competency 4

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years Of experience in a clinical setting with secretarial experience (Required) or
• 1+ years Experience in secretarial work (Required)

Knowledge, Skills, & Abilities

• Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic. (Required proficiency)
• Ability to complete tasks with minimal supervision. (Required proficiency)
• Ability to de-escalate tense situations in a calm and constructive manner. Good oral and written communication skills (Required proficiency)
• Proficient computer needs with the ability to grow and adapt to new technologies. (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionaly
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%