Clinical Admin Specialist — Care Coordination

Serenity-Healthcare-1; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid medical, dental, and 90%

401(k) retirement plan

PTO and holidays

Employee referral bonuses

Career growth opportunities

Professional coaching

Job summary

Serenity is seeking a Clinical Administrative Specialist in Jacksonville, FL. This on-site, full-time role supports patients and providers with clinical paperwork, records, and documentation requests, ensuring accuracy and timely completion.

The position emphasizes attention to detail, adaptability, and helpful communication, with comprehensive training provided. You’ll collaborate with teams to navigate disability accommodations, evaluations, and medical records while delivering quality patient

Qualifications

• Strong aptitude for learning new technology and software systems.
• Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
• Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
• A positive attitude and self-driven motivation.
• Have the desire to learn, improve, and rise above expectations.
• Mental health or healthcare experience is not required. We provide comprehensive training.

Responsibilities

• Own the completion of clinical administrative requests across all Serenity locations, states, and providers, ensuring paperwork is accurate and completed efficiently following provider approval.
• Complete medical records requests within 30 days and strive for a 72-hour turnaround on other approved requests.
• Peer review team members’ paperwork to identify errors, improve accuracy, and maintain consistent quality standards.
• Support call center agents through internal chat by providing timely updates and answering questions about patients’ paperwork requests.
• Collaborate with providers, patients, and internal teams to resolve documentation needs and ensure requests are completed accurately and timely.

Job description

Serenity is seeking a Clinical Administrative Specialist in Jacksonville, FL. This on-site, full-time role supports patients and providers with clinical paperwork, records, and documentation requests, ensuring accuracy and timely completion.

The position emphasizes attention to detail, adaptability, and helpful communication, with comprehensive training provided. You’ll collaborate with teams to navigate disability accommodations, evaluations, and medical records while delivering quality patient