Clinical Admin Specialist - Patient Records & Care Support

Serenity Mental Health Centers; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

90% employer-paid medical, dental, and

insurance

401(k)

Paid time off (PTO)

Employee referral bonuses

Career growth

Ongoing coaching

Job summary

Serenity Mental Health Centers in Jacksonville, FL is seeking a Clinical Administrative Specialist to support patients and providers with a range of clinical administrative needs. You will handle disability accommodations, medical records requests, provider documentation, and other tasks that keep care on track.

This on-site, full-time role offers competitive pay of $18.50 per hour, a training-first environment, and opportunities to grow into supervisory or operations positions while helping

Qualifications

• Strong aptitude for learning new technology and software systems.
• Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
• Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
• A positive attitude and self-driven motivation.
• Have the desire to learn, improve, and rise above expectations.
• Mental health or healthcare experience is not required. We provide comprehensive training.

Responsibilities

• Own the completion of clinical administrative requests across all Serenity locations, states, and providers, ensuring paperwork is accurate and completed efficiently following provider approval.
• Complete medical records requests within 30 days and strive for a 72-hour turnaround on other approved requests.
• Peer review team members’ paperwork to identify errors, improve accuracy, and maintain consistent quality standards.
• Support call center agents through internal chat by providing timely updates and answering questions about patients’ paperwork requests.
• Collaborate with providers, patients, and internal teams to resolve documentation needs and ensure requests are completed accurately and timely.

Skills

Tech aptitude

Organizational skills

Calm under pressure

Positive attitude

Self-driven

Willing to learn

Job description

Serenity Mental Health Centers in Jacksonville, FL is seeking a Clinical Administrative Specialist to support patients and providers with a range of clinical administrative needs. You will handle disability accommodations, medical records requests, provider documentation, and other tasks that keep care on track.

This on-site, full-time role offers competitive pay of $18.50 per hour, a training-first environment, and opportunities to grow into supervisory or operations positions while helping