Patient-Centric Clinical Admin Specialist

Serenity Healthcare; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Career growth

Job summary

Serenity Healthcare in Jacksonville, FL is seeking a Clinical Administrative Specialist to support patients and providers with clinical administrative needs, including records, evaluations, and accommodations. You will ensure requests are handled accurately, efficiently, and with professionalism.

This role emphasizes detail orientation, learning new systems, and collaboration across teams. We offer competitive pay, strong health coverage, a 401(k), generous PTO, and clear career growth

Qualifications

• Ability to learn new software and technology quickly.
• Strong organizational skills with the ability to balance multiple tasks while staying accurate.
• Calm, solution-oriented approach in a fast-paced healthcare environment.
• Positive attitude and self-driven motivation; willingness to grow.
• Healthcare experience is not required; eligible for comprehensive training.

Responsibilities

• Complete clinical administrative requests across Serenity locations following provider approval.
• Process medical records requests within 30 days and target 72-hour turnaround for other requests.
• Peer review team paperwork to improve accuracy and maintain standards.
• Support call center agents with updates on patients' paperwork requests via internal chat.
• Collaborate with providers, patients, and teams to ensure timely documentation.

Skills

Organizational skills

Attention to detail

Calm under pressure

Willingness to learn

Healthcare exposure not required

Tools

EHR software

Job description

Serenity Healthcare in Jacksonville, FL is seeking a Clinical Administrative Specialist to support patients and providers with clinical administrative needs, including records, evaluations, and accommodations. You will ensure requests are handled accurately, efficiently, and with professionalism.

This role emphasizes detail orientation, learning new systems, and collaboration across teams. We offer competitive pay, strong health coverage, a 401(k), generous PTO, and clear career growth