Clinical Administrative Specialist

Serenity Healthcare; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Career growth

Job summary

Serenity Healthcare in Jacksonville, FL is seeking a Clinical Administrative Specialist to support patients and providers with clinical administrative needs, including records, evaluations, and accommodations. You will ensure requests are handled accurately, efficiently, and with professionalism.

This role emphasizes detail orientation, learning new systems, and collaboration across teams. We offer competitive pay, strong health coverage, a 401(k), generous PTO, and clear career growth

Qualifications

• Ability to learn new software and technology quickly.
• Strong organizational skills with the ability to balance multiple tasks while staying accurate.
• Calm, solution-oriented approach in a fast-paced healthcare environment.
• Positive attitude and self-driven motivation; willingness to grow.
• Healthcare experience is not required; eligible for comprehensive training.

Responsibilities

• Complete clinical administrative requests across Serenity locations following provider approval.
• Process medical records requests within 30 days and target 72-hour turnaround for other requests.
• Peer review team paperwork to improve accuracy and maintain standards.
• Support call center agents with updates on patients' paperwork requests via internal chat.
• Collaborate with providers, patients, and teams to ensure timely documentation.

Skills

Organizational skills

Attention to detail

Calm under pressure

Willingness to learn

Healthcare exposure not required

Tools

EHR software

Job description

Location: Jacksonville, FL

Employment Type: Full-Time | On-Site Only

Pay: $18.50/hr

Shift work required: 5 shifts of 8 hours, Mon-Fri

Position Summary

Serenity is growing, and we're looking for a Clinical Administrative Specialist who is passionate about helping people and making a difference in the delivery of mental health care. This is an ideal opportunity for someone with strong administrative and organizational skills who enjoys detail-oriented work and wants to use those skills to improve the patient experience.

In this role, you'll support patients and providers with a variety of clinical administrative needs, including disability and accommodations, psychological evaluations and clearances, medical records, provider documentation, and other requests that help patients navigate their care. You'll play an important role in ensuring these requests are handled accurately, efficiently, and with a high level of professionalism and attention to detail.

If you enjoy helping others, thrive in a fast-paced environment, adapt quickly to change, have a strong eye for detail, and take pride in making complicated processes easier for patients and providers, we'd love to meet you.

What You'll Own

• Own the completion of clinical administrative requests across all Serenity locations, states, and providers, ensuring paperwork is accurate and completed efficiently following provider approval.
• Complete medical records requests within 30 days and strive for a 72-hour turnaround on other approved requests.
• Peer review team members' paperwork to identify errors, improve accuracy, and maintain consistent quality standards.
• Support call center agents through internal chat by providing timely updates and answering questions about patients' paperwork requests.
• Collaborate with providers, patients, and internal teams to resolve documentation needs and ensure requests are completed accurately and timely.

Qualifications

• Strong aptitude for learning new technology and software systems.
• Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
• Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
• A positive attitude and self-driven motivation.
• Have the desire to learn, improve, and rise above expectations.
• Mental health or healthcare experience is not required. We provide comprehensive training.

What's In It For You

• Competitive pay
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays
• Employee referral bonuses
• Clear career growth opportunities into Supervisor, Clinical, and Operations roles
• Ongoing development and professional coaching
• About Serenity

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our PCC Admin Agents strive to make every interaction meaningful and put patients first. They play a critical role in ensuring every patient receives an exceptional experience.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.