Medical Support Assistant

Loyal Source Government Services; San Francisco (CA); On-site; USD 3,875,000 - 4,408,000; Full time

Job summary

Loyal Source Government Services is seeking full-time Medical Support Assistants to provide administrative support at the San Francisco VA Medical Center in San Francisco, CA. The role involves receptionist duties and delivering high-quality, compassionate care to veterans and their families.

Responsibilities include coordinating care with the scheduling team, handling patient communications, and ensuring proper documentation in CPRS and VistA.

Qualifications

• High School education or GED equivalent.
• Type at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• One year of specialized experience in clinical settings (doctor’s office, clinic, hospital).
• Scheduling medical appointments in a clinical setting.
• Experience utilizing electronic health record systems.
• Experience screening and directing telephone calls appropriately.

Responsibilities

• Works with Scheduler Team Lead to ensure schedulers are competent and represent VA well.
• Ensures patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers.
• Communicates with VA medical providers about VA Community Care rules and processes.
• Notifies Lead MSA/supervisor if automated systems fail.
• Validates and updates patient demographic information.
• Processes health/administrative information into CPRS and VistA.
• Processes community care consults via HS RM/PPMS and other systems.

Skills

Typing 50 WPM

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Loyal Source Government Services is looking for full-time Medical Support Assistants to provide administrative services to San Francisco VA Medical Center in San Francisco, CA.

Job Summary

Medical Support Assistants must perform a full range of receptionist duties to our VA community located at San Francisco VA Medical Center. Medical Support Assistants are required to deliver high-quality, compassionate, and consistent care to all individuals

Pay Rate

$22.71 + $5.42 H&W Fringe

Duties

• Works with Scheduler Team Lead and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive demeanor.


• Works with Scheduler team lead to achieve all patient communications are completed on time and appropriately.


• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.


• Communicates with VA medical providers on rules and regulations for VA Community Care and advises on appropriate processes.


• Personnel shall notify their Lead MSA/supervisor when automated systems are not performing as needed.


• Validates and update patient demographic information.


• When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).


• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.


• Screens/receives phone calls in a courteous and timely manner.


• Responds to telephone inquiries regarding delivery of services.


• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.


• Perform appointment scheduling, tracking, pre and post- appointments contacts as required


• The contractor provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

Qualifications

• Have a High School education or GED equivalent


• Type at least 50 WPM


• Basic medical terminology knowledge


• Minimum 6 months of customer service experience


• One (1) year of specialized experience in clinical setting (doctor’s office, clinic, hospital), Specializing in:


• scheduling medical appointments in a clinical setting


• Experience utilizing electronic health record systems


• Experience screening and directing telephone calls appropriately.

Location

• San Francisco VA Medical Center

4150 Clement St

San Francisco, CA 94121

Please note: This position is notional and contingent upon the award of a government contract.

About Notional Opportunities

Notional opportunities are roles in the planning stages and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand their professional network.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide.

Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].