Cardiology Admin Assistant: Patient Care & Scheduling

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic’s Heart, Vascular & Thoracic Institute seeks a Clinical Administrative Assistant to support busy clinical operations. You will handle calls, EPIC communications, MyChart messages, referrals, and scheduling to ensure smooth patient flow.

Ideal candidates have 3 years of admin experience, EMR familiarity, and proficiency with Microsoft Office; EPIC training will be provided in year one and ongoing duties include documentation and coordination across teams.

Qualifications

• High School Diploma or GED is required.
• 3 years of administrative assistant experience in a professional setting.
• OR Associate Degree or Bachelor’s Degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or PowerPoint).
• Skills may be assessed with an online Skills Assessment.

Responsibilities

• Manage a high volume of incoming calls and EPIC communications (MyChart messages, prescriptions, patient inquiries).
• Serve as first point of contact for referrals and patient/family inquiries; triage as needed.
• Manage external medical records, calls, and entering images into EPIC.
• Document patient matters and initiate pending orders and labs; coordinate care.
• Manage physician clinic schedules, slot management, and correct scheduling errors.
• Collect insurance information and forward to Patient Financial Advisors; follow up.
• Assist patients with check-in for virtual appointments; handle messages and inbound calls.
• Other duties as assigned.

Skills

Communication skills

Attention to detail

Multi-tasking

Customer service

Education

High School Diploma or GED

Associate/Bachelor's degree may substitute two years of experience

Tools

EPIC EMR

Microsoft Office

Job description

Cleveland Clinic’s Heart, Vascular & Thoracic Institute seeks a Clinical Administrative Assistant to support busy clinical operations. You will handle calls, EPIC communications, MyChart messages, referrals, and scheduling to ensure smooth patient flow.

Ideal candidates have 3 years of admin experience, EMR familiarity, and proficiency with Microsoft Office; EPIC training will be provided in year one and ongoing duties include documentation and coordination across teams.