Clinic Support & Scheduling Coordinator

University of Southern California; Los Angeles, Northern (CA, KY); Hybrid; USD 29,000 - 48,000; Full time

Job summary

Keck Medicine of USC is seeking a Support Coordinator to handle clerical and communication tasks in the clinic. You will schedule patient appointments, greet patients, verify insurance, register new patients, and perform reception duties.

You will answer phones, document in Cerner and PBAR, coordinate surgery scheduling and testing, and assist the multidisciplinary team while maintaining confidentiality. This role requires strong English skills and familiarity with medical terminology.

Qualifications

• High school diploma or equivalent required; Bachelor’s preferred.
• Experience in customer service or medical office settings.
• English fluency written and spoken; medical terminology helpful.

Responsibilities

• Greets patients in a courteous and professional manner.
• Adheres to patient confidentiality and HIPAA guidelines.
• Process referrals, enter demographics, and schedule clinic visits.
• Schedule diagnostics and surgeries; coordinate testing timelines.
• Notify patients of upcoming appointments and changes.
• Enter data into Cerner and PBAR accurately.
• Assist translation as needed and provide phone coverage.
• Cover other staff during absences; work independently or in a team.

Skills

Effective communication

English proficiency

Customer service

Medical terminology

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Cerner

PBAR

IDX

Scheduling software

Job description

Keck Medicine of USC is seeking a Support Coordinator to handle clerical and communication tasks in the clinic. You will schedule patient appointments, greet patients, verify insurance, register new patients, and perform reception duties.

You will answer phones, document in Cerner and PBAR, coordinate surgery scheduling and testing, and assist the multidisciplinary team while maintaining confidentiality. This role requires strong English skills and familiarity with medical terminology.