Clinic Support & Front Desk Specialist

Metro Physical & Aquatic Therapy; Saint James (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in New York is hiring a Clinic Support Associate to handle front desk duties and assist clinicians, ensuring a welcoming patient experience.

This hands-on role involves scheduling, data entry in TheraOffice EMR, coordinating plans of care with physicians, and maintaining HIPAA-compliant records. Days & Hours: Monday-Thursday 4-8, long-term opportunities.

Qualifications

• High school diploma or GED required.
• 1 year medical office experience preferred, with familiarity in EMR systems a plus.
• 1 year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.

Responsibilities

• Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
• Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
• Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
• Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
• Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
• Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
• Ensures co-pays are tallied, reconciled, and manages credit extended to patients.

Skills

Customer service

Communication

Teamwork

Time management

Education

High school diploma or GED

Tools

Google Suite

EMR systems

TheraOffice

Job description

Metro Physical & Aquatic Therapy in New York is hiring a Clinic Support Associate to handle front desk duties and assist clinicians, ensuring a welcoming patient experience.

This hands-on role involves scheduling, data entry in TheraOffice EMR, coordinating plans of care with physicians, and maintaining HIPAA-compliant records. Days & Hours: Monday-Thursday 4-8, long-term opportunities.