Clinic Service Representative - Gastroenterology - Days

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Jackson Hospital is seeking a patient registration specialist to support front-desk operations and ensure smooth patient flow. The role includes reception, check-in/out, preregistration, and insurance verification, with emphasis on accuracy and courtesy.

The position requires a high school diploma, strong interpersonal skills, and the ability to work in a fast-paced clinic environment. Familiarity with healthcare software and customer service coordination is preferred.

Qualifications

• High School Diploma or equivalent.
• Familiarity with clinic environment preferred.
• Ability to work with detailed information.
• Interpersonal skills to deal effectively with patients, visitors, medical staff.
• Ability to work in a fast-paced environment with interruptions.
• Ability to discuss patients' financial responsibilities and connect them with Customer Service Center.
• Team-oriented, dependable and punctual, with strong organizational skills and multitasking ability.

Responsibilities

• Handle patient registration activities including reception, check-in and check-out.
• Conduct preregistration and insurance verification.
• Assist with cash collections and chart reconciliation.
• Support patient discharge processes and uphold service-excellence standards.

Skills

Interpersonal skills

Communication

Detail oriented

Team player

Multitasking

Computer literacy

Education

High School Diploma or equivalent

Job description

With a focus on clinical excellence and patient safety, Henry Ford Medical Center - W. Michigan Avenue provides general surgery for a range of conditions, as well as specialized care for patients with digestive system disorders, rheumatology conditions and those seeking weight loss surgery to improve overall health.

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

744 W Michigan Ave
Ste 300
Jackson, MI 49201

EDUCATION AND EXPERIENCE REQUIRED

High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Allegiance Gastroenterology
• Shift: Day Job
• Union Code: Not Applicable