Clinic Service Representative - Full Time - Days - Systems and Support

Henry Ford Health System; Jackson (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Henry Ford Health System in Jackson, MI seeks a Clinic Service Representative in Systems and Support. This role supports patient registration, check-in/check-out, preregistration, and insurance verification in a fast-paced clinic environment.

You will handle cash collections, chart reconciliation, and patient discharge under supervision, collaborating with clinical and non-clinical staff to deliver high-quality service and accurate records.

Qualifications

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.

Responsibilities

• Register patients and process face-to-face check in and check out.
• Preregistration, insurance verification, and cash collections.
• Chart reconciliation and patient discharge activities.
• Interact with patients, visitors, and staff to ensure smooth clinic operations.

Skills

Interpersonal skills

Customer service

Teamwork

Multi-tasking

Basic computer skills

Dependable

Fast-paced environment

Clinic environment familiarity

Education

High School Diploma

Job description

Clinic Service Representative - Full Time - Days - Systems and Support

Clinical Service Representative - Systems and Support - 40 Hours - Days

Eligible for Full-Time Benefits

General Summary

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.

Strong organizational skills and ability to multi-task.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Systems And Support
• Shift: Day Job
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affimative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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