Clinic Service Representative Gastroenterology Days

Henry Ford Health; Jackson (MI); On-site; USD 33,000 - 42,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a patient registration professional to support front desk operations and ensure a seamless patient flow in a busy clinic.

You will handle face-to-face registration, check-in and check-out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge, while adhering to EEO guidelines and contributing to service-excellence goals.

Qualifications

• High School Diploma or equivalent required.
• Familiarity with clinic environment preferred.
• Ability to work with detailed information and multiple tasks.

Responsibilities

• Register patients and manage face-to-face check-in/check-out.
• Perform preregistration, insurance verification, and cash collections.
• Reconcile charts and coordinate patient discharge.

Skills

Interpersonal skills

Attention to detail

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Clinic management software

Computer information system

Job description

Job Description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

SHIFT DETAILS: Monday to Friday 8:00 a.m. to 4:30 p.m.

LOCATION: 744 W Michigan Ave Ste 300 Jackson, MI 49201

STATUS: 40 hours

Qualifications:

Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Additional Information

All your information will be kept confidential according to EEO guidelines.