Clinic Service Representative

Henry-Ford-Health-2; Clinton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Michigan seeks a Clinic Service Representative to serve as the first point of contact for patients, guiding them through check-in and check-out while ensuring accurate registration and insurance verification. The role supports clinic operations and financial processes to sustain a welcoming patient experience.

As a full-time team member, you will help create a positive, efficient workflow in a fast-paced setting, delivering compassionate service to patients, visitors, and

Qualifications

• High School Diploma or equivalent is required.
• Basic computer skills, email, and systems login.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with patients and staff.

Responsibilities

• Greet and check in patients with accurate registration and insurance verification.
• Handle cash collections and discuss financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff.
• Operate effectively in a fast-paced environment with multiple tasks and interruptions.

Skills

Interpersonal skills

Computer literacy

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative- Full-time

About the Department

Join our dynamic team at Henry Ford Health, serving the vibrant and fast-growing communities of Macomb County. Located near the beautiful Lake St. Clair, our clinic is a high-acuity hub that blends suburban comfort with easy access to Detroit. We are committed to providing exceptional care to our diverse patient population while fostering a supportive and collaborative environment for our staff. Our team takes pride in delivering personalized service and making a meaningful impact on the health and well-being of our community.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You'll support clinic operations by managing patient registration, insurance verification, and financial responsibilities, while contributing to a culture of service excellence. Your role is vital in creating a welcoming environment and facilitating efficient clinic workflows.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development in a supportive and inclusive environment.

Qualifications

Required Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.

Preferred Qualifications

• Familiarity with a clinic environment.