Clinic Service Representative

Henry-Ford-Health-2; Dearborn (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Henry Ford Health in Dearborn is seeking a Patient Registration Specialist for the Emergency Department. This full-time role (Afternoons) handles patient reception, preregistration, insurance verification, cash collections, and discharge processes with a focus on service excellence.

You'll work in a fast-paced environment, requiring strong interpersonal skills, attention to detail, and the ability to multi-task while supporting diverse patient populations and collaborating with the care team.

Qualifications

• High School Diploma or equivalent required.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced healthcare setting.

Responsibilities

• Handle patient reception, face-to-face check in/out, preregistration, and chart reconciliation.
• Perform insurance verification and cash collections as part of registration process.
• Support patient discharge and coordinate with care teams to ensure service-excellence.

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Department:Emergency Department

Schedule:Full Time (40 Hours/Week)

Location:Dearborn

Shift:Afternoons

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.