Clinic Service Representative

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative to be the first contact for patients at a Macomb County clinic near Lake St. Clair. You will manage patient registration, insurance verification, and financial conversations to support smooth check-in and check-out.

Join a mission-driven team that emphasizes service excellence, collaboration, and efficient clinic workflows in a high-acuity environment, with opportunities for growth within Henry Ford Health.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Responsibilities

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center when needed.
• Work collaboratively in a fast-paced environment, managing multiple tasks and interruptions effectively.

Skills

Interpersonal skills

Computer literacy

Calculations / forms

Team player

Punctuality

Education

High School Diploma or equivalent

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

About the Department

Join our dynamic team at Henry Ford Health, serving the vibrant and fast-growing communities of Macomb County. Located near the beautiful Lake St. Clair, our clinic is a high-acuity hub that blends suburban comfort with easy access to Detroit. We are dedicated to providing exceptional care to our diverse patient population, and our team takes pride in being a cornerstone of health and wellness in the region. As part of Henry Ford Health, you'll be part of a mission-driven organization committed to excellence in patient care and community health.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You¿ll support clinic operations by managing patient registration, insurance verification, and financial discussions, while contributing to a culture of service excellence. Your role is vital in creating a welcoming environment and ensuring efficient clinic workflows.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center when needed.
• Work collaboratively in a fast-paced environment, managing multiple tasks and interruptions effectively.

What We Offer

At Henry Ford Health, you'll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a supportive environment where you can develop your skills and make a meaningful impact on patient care and community health.

Qualifications

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.