Clinic Scheduling & Patient Care Specialist

Veterans Health Administration; Phoenix (AZ); On-site; USD 48,000 - 62,000; Full time

Job summary

The Veterans Health Administration's Phoenix VA Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative support in the HAS Outpatient Specialty Section at Carl T. Hayden VA Medical Center in Phoenix.

Primary duties include scheduling appointments, interpreting and verifying provider orders, handling inbound/outbound calls, managing follow-up care, updating demographics and insurance data, and ensuring forms are completed for workload credit while

Qualifications

• Education recognized by the U.S. Department of Education.
• U.S. federal employment eligibility.
• Customer service experience preferred.

Responsibilities

• Schedule appointments and verify provider orders per scheduling guidelines.
• Make inbound/outbound calls to obtain required patient information.
• Manage follow-up care for returns, consults, tests, and related items.
• Verify and update demographics and insurance information.
• Ensure encounter forms are completed for workload credit.
• Provide front-line customer service and resolve issues.

Skills

Scheduling

Phone communication

Customer service

Data verification

Education

Education recognized by US Dept of Education

Job description

The Veterans Health Administration's Phoenix VA Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative support in the HAS Outpatient Specialty Section at Carl T. Hayden VA Medical Center in Phoenix.

Primary duties include scheduling appointments, interpreting and verifying provider orders, handling inbound/outbound calls, managing follow-up care, updating demographics and insurance data, and ensuring forms are completed for workload credit while