Advanced Medical Support Assistant

Veterans Health Administration

Phoenix (AZ)

On-site

USD 48,000 - 62,000

Full time

3 days ago

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Job summary

The Veterans Health Administration's Phoenix VA Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative support in the HAS Outpatient Specialty Section at Carl T. Hayden VA Medical Center in Phoenix.

Primary duties include scheduling appointments, interpreting and verifying provider orders, handling inbound/outbound calls, managing follow-up care, updating demographics and insurance data, and ensuring forms are completed for workload credit while

Qualifications

Education recognized by the U.S. Department of Education.
U.S. federal employment eligibility.
Customer service experience preferred.

Responsibilities

Schedule appointments and verify provider orders per scheduling guidelines.
Make inbound/outbound calls to obtain required patient information.
Manage follow-up care for returns, consults, tests, and related items.
Verify and update demographics and insurance information.
Ensure encounter forms are completed for workload credit.
Provide front-line customer service and resolve issues.

Skills

Scheduling

Phone communication

Customer service

Data verification

Education

Education recognized by US Dept of Education

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) position is assigned to the Health Administration Service (HAS) Outpatient Specialty Section and serves as administrative support within the Phoenix VA Health Care System. This position is located at: Carl T. Hayden Veterans' Administration Medical Center, 650 East Indian School Road, Phoenix, AZ 85012-1839.

Key Responsibilities

Typical duties include, but are not limited to: The AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Conducting inbound and outbound phone calls to obtain required information to determine patient needs. Managing follow-up care for Return to Clinic orders, consults, tests, etc. Verifying and updating demographics and insurance information (ICB)..

Monitoring pre-appointment information, assuring readiness for the patient visit/procedure. Managing patient systems to verify and validate accuracy and resolve concerns. Ensuring encounter forms are completed in order to obtain appropriate workload credit. Providing excellent customer service and assists in providing front line resolution, when applicable. Work Schedule: First 4 weeks: Monday - Friday, 7:30 A.M. - 4:00 P.M.

for training; Permanent work schedule starting Week 5: Monday - Friday, 8:00 A.M. - 4:30 P.M. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47500 – $61749/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-16.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?