Clinic Scheduling & Family Care Coordinator

Pho Prime, LLC; Altoona (IA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Pho Prime, LLC is seeking a Scheduling Specialist in Altoona, IA to be the face of the clinic for clients and families. The role focuses on accurate scheduling changes, onboarding new clients with Intake, and coordinating with clinical staff to ensure timely service delivery.

The position requires strong organizational skills, HIPAA knowledge, and the ability to manage multiple tasks while maintaining professional communication.

Qualifications

• High school diploma or GED required.
• At least one year of experience in medical or therapeutic administration or customer service.
• Experience handling multi-line phone systems and office equipment.
• Knowledge of HIPAA privacy and security rules.

Responsibilities

• Scheduling: Permanent schedules and scheduling variances.
• Greet clients and families on arrival at the clinic.
• Answer phones and respond to or forward requests.
• Coordinate onboarding from intake to first day of ABA.
• Maintain timely and accurate scheduling communications and records.
• Support center operations, cleanliness, and logistics.
• Assist with in-market center scheduling needs as needed.

Skills

Strong organizational skills

Attention to detail

Verbal and written communication

Initiative / self-management

HIPAA knowledge

Professional demeanor

Time management

Confidentiality

Education

High school diploma or GED

Tools

Multi-line phone systems

Office equipment (copiers, fax, etc.)

Data entry

Job description

Pho Prime, LLC is seeking a Scheduling Specialist in Altoona, IA to be the face of the clinic for clients and families. The role focuses on accurate scheduling changes, onboarding new clients with Intake, and coordinating with clinical staff to ensure timely service delivery.

The position requires strong organizational skills, HIPAA knowledge, and the ability to manage multiple tasks while maintaining professional communication.