Clinic Scheduling Coordinator - ABA & Family Support

Caravel Autism Health; Altoona (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Caravel Autism Health in Altoona, IA is seeking a Scheduling Specialist to act as the face of the clinic for clients and families, ensuring accurate scheduling changes and smooth intake processes. The role supports the clinical team and coordinates start of service with the Intake team.

Responsibilities include managing schedules, recording cancellations, answering phones, and ensuring HIPAA-compliant communication. Strong organizational skills and professional demeanor are essential for success.

Qualifications

• Must be a high school graduate/GED equivalent.
• At least one year of experience in a medical or therapeutic setting with administrative or customer service duties preferred.
• Excellent organizational and multi-tasking abilities.

Responsibilities

• Schedule and adjust staff/client appointments accurately and timely.
• Greet clients and families and answer phones; forward information as needed.
• Maintain HIPAA-compliant records and confidentiality; coordinate with care teams.
• Support center operations, onboarding new clients, and basic facilities tasks.

Skills

Organizational skills

Multi-tasking

Attention to detail

Phone systems

Communication skills

HIPAA knowledge

Confidentiality

Initiative

Professional demeanor

Education

High school diploma or GED

Tools

Office equipment

Job description

Caravel Autism Health in Altoona, IA is seeking a Scheduling Specialist to act as the face of the clinic for clients and families, ensuring accurate scheduling changes and smooth intake processes. The role supports the clinical team and coordinates start of service with the Intake team.

Responsibilities include managing schedules, recording cancellations, answering phones, and ensuring HIPAA-compliant communication. Strong organizational skills and professional demeanor are essential for success.