Clinic Scheduler Coordinator

Catholic Health Initiatives; Omaha (NE); On-site; USD 30,000 - 43,000; Full time

Job summary

Catholic Health Initiatives seeks a Scheduler to orchestrate efficient care by coordinating patient appointments and provider schedules across CHI Health locations in Omaha, NE. You will gather patient data, verify insurance, and ensure accurate, timely scheduling with compassionate service.

Daily duties include arranging procedures, coordinating multiple departments, precertification of insurance, and ensuring all preoperative tests are scheduled.

Qualifications

• Required: two years’ customer service in a multitasking environment (call center/office/appointments).
• GED or high school diploma required; associate degree or equivalent preferred.
• Experience in a healthcare setting and familiarity with scheduling is a plus.

Responsibilities

• Schedule patient appointments and coordinate provider schedules for procedures and tests.
• Gather patient demographic data and verify insurance for appointments.
• Coordinate, register and schedule procedures, precertify insurance, and ensure tests are completed.
• Provide exceptional customer service via phone and in clinic, handling inquiries.
• Maintain scheduling accuracy and communicate effectively to all parties.

Skills

Customer service

Multitasking

Healthcare terminology

Education

High School Diploma or GED

Associate degree or equivalent

Job description

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.

To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Schedules procedures and/or surgeries in an applicable facility setting considering the availability of procedure room, equipment, staff and anesthesia care provider utilizing EMR scheduling software.

• Coordinates surgeries and/or procedures with multiple providers on cases in the same department and with other departments.

• Gathers specific patient demographic and provider information to accurately determine the appropriate procedural or surgery appointment times and location based on availability of the provider and the procedural location.

• Coordinates, registers and schedules procedures and surgeries for patients according to availability and physician/APP direction.

• Conducts patient precertification on proper insurance approval for appointments and medical care.

• Ensures all preoperative required tests needed prior to surgery are scheduled and completed, including coordination with outside vendors if necessary (device reps etc)

Job Requirements

Required

• High School GED General Studies and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry, upon hire or

• High School Graduate General Studies and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry, upon hire or

• Associates Other, upon hire and

Preferred

• One year experience in the healthcare field using medical terminology

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$21.85 - $30.87 /hour

We are an equal opportunity/affirmative action employer.