Clinic Scheduler Coordinator

CHI; Omaha (NE); On-site; USD 30,000 - 43,000; Full time

Job summary

CHI Health Clinic is seeking a Scheduler to orchestrate a seamless care process by coordinating appointments and managing provider schedules for procedures and surgeries.

You will gather patient information, verify insurance, process reports, and deliver exceptional customer service in-clinic and over the phone, while maintaining accuracy and efficiency in scheduling complexities.

Qualifications

• Two years’ customer service experience in a fast-paced environment such as call center, medical office, appointment scheduling, or retail/service industry.
• Demonstrated multitasking abilities and strong communication skills.
• Experience or exposure to medical terminology not required but preferred.

Responsibilities

• Schedule patient appointments and coordinate multiple provider schedules for procedures and surgeries.
• Use EMR scheduling software to book and coordinate times, rooms, and staff.
• Gather patient demographics and provider information to determine appropriate times and locations.
• Register and schedule procedures and surgeries according to availability and physician direction.
• Conduct patient precertification for insurance approval of appointments and care.
• Ensure preoperative tests are scheduled and completed, coordinating with outside vendors when necessary.

Skills

Customer service

Multitasking

Attention to detail

Communication

Education

High School GED

High School Diploma

Associates Degree

Job description

Job Summary And Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Schedules procedures and/or surgeries in an applicable facility setting considering the availability of procedure room, equipment, staff and anesthesia care provider utilizing EMR scheduling software.
• Coordinates surgeries and/or procedures with multiple providers on cases in the same department and with other departments.
• Gathers specific patient demographic and provider information to accurately determine the appropriate procedural or surgery appointment times and location based on availability of the provider and the procedural location.
• Coordinates, registers and schedules procedures and surgeries for patients according to availability and physician/APP direction.
• Conducts patient precertification on proper insurance approval for appointments and medical care.
• Ensures all preoperative required tests needed prior to surgery are scheduled and completed, including coordination with outside vendors if necessary (device reps etc)

Job Requirements

Required

• High School GED General Studies and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry, upon hire or
• High School Graduate General Studies and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry, upon hire or
• Associates Other, upon hire and

Preferred

• One year experience in the healthcare field using medical terminology

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$21.85 - $30.87 /hour